Subject: BR Cancellation Policy / TID 20037881 / Event 2019 Miami Open Tennis - Session 11 - Third Round - Stadium / Date : 24/03/2019 10:00 / Buyer: Joao hildo Pompeu
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: [email-masked]
Date: Tue, 22 Jan 2019 09:56:48 -0700 (MST)

Hi Brian, 

I have reviewed the case with Jessica and have forwarded the feedback to her. 

The agent has now taken the correct action on the case and henceforth she will be more attentive. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Laura Begley" <[email-masked]> 
Sent: Tuesday, 22 January, 2019 17:29:02 
Subject: FW: BR Cancellation Policy / TID 20037881 / Event 2019 Miami Open Tennis - Session 11 - Third Round - Stadium / Date : 24/03/2019 10:00 / Buyer: Joao hildo Pompeu 

Hi Rosette, 

Could you please review this with Jessica? 

Kind regards, 

Brian 

From: Laura Begley 
Sent: Tuesday 22 January 2019 11:20 
To: Brian Sexton <[email-masked]> 
Subject: RE: BR Cancellation Policy / TID 20037881 / Event 2019 Miami Open Tennis - Session 11 - Third Round - Stadium / Date : 24/03/2019 10:00 / Buyer: Joao hildo Pompeu 

Hi Brian, 

Can you flag the below with the agent please. 

Kind Regards, 

Laura 

From: Edson Batista 
Sent: Tuesday 22 January 2019 10:17 
To: Laura Begley < [ mailto:[email-masked] | [email-masked] ] > 
Subject: BR Cancellation Policy / TID 20037881 / Event 2019 Miami Open Tennis - Session 11 - Third Round - Stadium / Date : 24/03/2019 10:00 / Buyer: Joao hildo Pompeu 

Hi Laura, 

Could you please flag to TL to advise agent jessica.aparecido about the BR Cancellation Policy and also to act? 

    * BR buyer / Event in US / Non-BR seller (US Broker); 
    * Buyer chasing refund through Reclame Aqui; 
    * Buyer has already requested cancellation through our HC and meets the criteria to cancel / Tickets not uploaded; 
    * Agent emailed buyer confirming cancellation, however didn’t escalate to payment and also didn’t send email to the seller requesting to relist tickets. 

OLS link: [ https://internal-ols.talentlms.com/unit/view/id:1965 | 
https://internal-ols.talentlms.com/unit/view/id:1965 ] 

Regards, 

Edson