Subject: FW: BR Cancellation Policy / TID 20037881 / Event 2019 Miami Open Tennis - Session 11 - Third Round - Stadium / Date : 24/03/2019 10:00 / Buyer: Joao hildo Pompeu
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Laura Begley <[email-masked]>
Date: Tue, 22 Jan 2019 11:59:02 +0000

Hi Rosette,

Could you please review this with Jessica?

Kind regards,
Brian

From: Laura Begley
Sent: Tuesday 22 January 2019 11:20
To: Brian Sexton <[email-masked]>
Subject: RE: BR Cancellation Policy / TID 20037881 / Event 2019 Miami Open Tennis - Session 11 - Third Round - Stadium / Date : 24/03/2019 10:00 / Buyer: Joao hildo Pompeu

Hi Brian,

Can you flag the below with the agent please.

Kind Regards,

Laura

From: Edson Batista
Sent: Tuesday 22 January 2019 10:17
To: Laura Begley <[email-masked]<mailto:[email-masked]>>
Subject: BR Cancellation Policy / TID 20037881 / Event 2019 Miami Open Tennis - Session 11 - Third Round - Stadium / Date : 24/03/2019 10:00 / Buyer: Joao hildo Pompeu

Hi Laura,

Could you please flag to TL to advise agent jessica.aparecido about the BR Cancellation Policy and also to act?

  *   BR buyer / Event in US / Non-BR seller (US Broker);
  *   Buyer chasing refund through Reclame Aqui;
  *   Buyer has already requested cancellation through our HC and meets the criteria to cancel / Tickets not uploaded;
  *   Agent emailed buyer confirming cancellation, however didn't escalate to payment and also didn't send email to the seller requesting to relist tickets.

OLS link: https://internal-ols.talentlms.com/unit/view/id:1965

Regards,
Edson