Subject: FW: 20006223 - Broker BR - Il Divo - 11/05/2019 21:30 - Confirm if tickets have been shipped or not
From: Brian Sexton <[email-masked]>
To: Laura McWey <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 22 Jan 2019 09:21:17 +0000

Hi Laura,

This buyer is entitled to BR law cancellation but we must contact the Broker BR first because the order is Pending User Entered Tracking, could someone please check with them if they have shipped the tickets?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Tuesday 22 January 2019 09:20
To: Brian Sexton <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: 20006223 - Broker BR - Il Divo - 11/05/2019 21:30 - Confirm if tickets have been shipped or not

Hi Brian,

The buyer of this order has requested to cancel as per brazilian right and he meets the brazilian cancellation criteria.

Due to the transaction state, can you please contact seller support to check with Broker BR if they have shipped the tickets yet?

Kind Regards,
Rosette
________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 January, 2019 14:08:00
Subject: 20006223 - Broker BR -  Il Divo - 11/05/2019 21:30 - Confirm if tickets have been shipped or not

Hi Rose,

In reference to TID 20006223. The buyer requested to cancel as per the BR right to cancel.
However the TS shows "Pending User Entered Tracking" and we are unable to determine if the tickets have been sent or not.

Could you please contact SS team and requested to contact Broker BR to find out if tickets have been shipped or not?

Regards,
Edivaldo