Subject: Re: [#1076235] RE: 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined
From: Michelle Cabinian <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jan 2019 20:51:33 +0000 (UTC)

Hi, 

 
Thanks for reaching out to us with additional information.  After further review, we'll be able to approve a replacement order from this customer.  If you have any other questions, please let me know.   

 Sincerely, 
 Michelle | Customer Success 
 Email: [email-masked] 
 Riskified | www.riskified.com 
 http://riskified.freshdesk.com/helpdesk/tickets/1076235  

 
                 
         On Mon, 21 Jan at 12:37 PM
          ,  Fraud Desk <[email-masked]>  wrote:
           
 Hello Riskified,  

  

 
There is a user from Brazil who has made numerous attempts to make a purchase with viagogo and these have been “Cancelled - Pre-Confirm Fraud”, declined by Riskified,
each time. We are confident 
[email-masked] and [email-masked] are not fraudulent users as they have contacted our customer service and request you allow their orders to proceed.

 

   
 
 Matt  

 Fraud Team 

  

 

From: Brian Sexton
 
Sent: 21 January 2019 15:01 
To: Fraud Desk <[email-masked]> 
Cc: Rosette Modiri <[email-masked]>; Jessica Renaud Aparecido <[email-masked]> 
Subject: FW: 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined

 

 

 Hi, 

  

 This buyer has made multiple attempts to purchase tickets, using different payment methods but the orders keep getting Cancelled Fraud Pre Confirm. 

  

 
For example; 19972820,
19973789

 

 
 The customer has contacted their bank who confirmed that everything is okay with their account, could someone please check what’s happening here? 

  

 Kind regards, 

 Brian 

  

 

From: Rosette Modiri <[email-masked]>
 
Sent: Monday 21 January 2019 14:06 
To: Brian Sexton <[email-masked]> 
Cc: Jessica Renaud Aparecido <[email-masked]> 
Subject: 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined

 

  

 
 
 Hi Brian, 

 

   

 
 The transaction is cancelled Fraud Pre Confirm, the buyer claimed that they tried to purchase the tickets multiple times with different payment methods
 but still the payment failed and they really want to purchase the tickets for this event.  

 

   

 
 Can you please forward this to fraud department in order to investigate on this purchase. 

 

   

 
 Kind Regards, 

 
 
 Rosette 

 

 

 
From:
"Jessica Renaud Aparecido" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 15 January, 2019 22:06:16 
Subject: Fwd: ID : 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined

 

   

 

 

 
 Dear Rosette,  

 

 
 
 This buyer has been trying to purchase the tickets, but all of the times it was cancelled.  

 
 
 They have used different payment methods and different accounts.  

 
 
 The TID of one of the attempts with the other account is this one: 19972820 

 
 
 We did all the steps on the phone together, with another card, it was cancelled again  

 
 
 The buyer informed me that he was in contact with the bank that says that is everything alright with all their cards.  

 
 
 I have checked and all the attempts were done with the same Broker.  

 

 
 
 This buyer really want to purchase the tickets and they've been trying to contact viagogo for help many times.  

 

 
 
 Can you please help me here?  

 

 
 
 Kind Regards,  

 
 
 Jéssica