Subject: Re: 19053605 -Ticket Network- 2019 Miami Open Tennis - Session 3 - First Round - Stadium - 20/03/2019 10:00 (Local) - Hard Rock Stadium, Miami, US - Buyer contact us stating that she received tickets from a wrong date.
From: Shaquela Shepherd <[email-masked]>
To: Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 21 Jan 2019 17:41:14 +0000

Hi all,

TEVO had these tickets listed for 19/03. Please see if buyer is willing to keep the tickets with a partial refund of 15%. If they do not wish to keep the tickets,

please let us know.

Kind regards,

Shaquela

Seller Support, Viagogo Inc

[email-masked]

________________________________
From: Brian Sexton
Sent: Monday, January 21, 2019 5:17:15 AM
To: CS.NewYork
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira
Subject: FW: 19053605 -Ticket Network- 2019 Miami Open Tennis - Session 3 - First Round - Stadium - 20/03/2019 10:00 (Local) - Hard Rock Stadium, Miami, US - Buyer contact us stating that she received tickets from a wrong date.

Hi,

This buyer received tickets for the wrong date, they purchased ticket for 20/03/2019 but they received tickets for 19/03/2019, could someone please ask TN if they can provide the correct tickets?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Monday 21 January 2019 07:50
To: Brian Sexton <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: 19053605 -Ticket Network- 2019 Miami Open Tennis - Session 3 - First Round - Stadium - 20/03/2019 10:00 (Local) - Hard Rock Stadium, Miami, US - Buyer contact us stating that she received tickets from a wrong date.

Hi Brian,

The buyer had purchased tickets for 2019 Miami Open Tennis - Session 3 - First Round - Stadium on 20/03/2019, however she received the tickets for 19/03/2019. The agent investigated online and found out that the same event is scheduled on 18th,19th and 20th of march 2019.

Can you please contact seller support to check with Ticket Network if they can provide the correct tickets to buyer.

Kind Regards,

Rosette

________________________________

From: "eduardo Filipe Fernanadez" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 January, 2019 21:53:17
Subject: 19053605 -Power Seller-  2019 Miami Open Tennis - Session 3 - First Round - Stadium - 20/03/2019 10:00 (Local) -  Hard Rock Stadium, Miami, US - Buyer contact us stating that she received tickets from a wrong date.

Hi Rosette!

In reference TID: 19053605, Buyer contact us stating that she received tickets from a wrong date.

According to my investigation, the event will be happening in three days:

18th

19th

20th

Buyer Bought tickets for the third day, but the date printed on the ticket is 19th.

Can you please contact  Power Seller-Ticket Network to send the correct tickets