Subject: RE: 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined
From: Fraud Desk <[email-masked]>
To: Brian Sexton <[email-masked]>, Fraud Desk <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Jessica Renaud Aparecido <[email-masked]>, Maija Levasalmi <[email-masked]>, Ronny Tenschert <[email-masked]>
Date: Mon, 21 Jan 2019 17:37:10 +0000

Hello Riskified,

There is a user from Brazil who has made numerous attempts to make a purchase with viagogo and these have been “Cancelled - Pre-Confirm Fraud”, declined by Riskified, each time. We are confident [email-masked]<mailto:[email-masked]> and [email-masked]<mailto:[email-masked]> are not fraudulent users as they have contacted our customer service and request you allow their orders to proceed.

Matt
Fraud Team

From: Brian Sexton
Sent: 21 January 2019 15:01
To: Fraud Desk <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Jessica Renaud Aparecido <[email-masked]>
Subject: FW: 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined

Hi,

This buyer has made multiple attempts to purchase tickets, using different payment methods but the orders keep getting Cancelled Fraud Pre Confirm.

For example; 19972820, 19973789

The customer has contacted their bank who confirmed that everything is okay with their account, could someone please check what’s happening here?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Monday 21 January 2019 14:06
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Jessica Renaud Aparecido <[email-masked]<mailto:[email-masked]>>
Subject: 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined

Hi Brian,

The transaction is cancelled Fraud Pre Confirm, the buyer claimed that they tried to purchase the tickets multiple times with different payment methods but still the payment failed and they really want to purchase the tickets for this event.

Can you please forward this to fraud department in order to investigate on this purchase.

Kind Regards,
Rosette
________________________________
From: "Jessica Renaud Aparecido" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 January, 2019 22:06:16
Subject: Fwd: ID : 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined

Dear Rosette,

This buyer has been trying to purchase the tickets, but all of the times it was cancelled.
They have used different payment methods and different accounts.
The TID of one of the attempts with the other account is this one: 19972820
We did all the steps on the phone together, with another card, it was cancelled again
The buyer informed me that he was in contact with the bank that says that is everything alright with all their cards.
I have checked and all the attempts were done with the same Broker.

This buyer really want to purchase the tickets and they've been trying to contact viagogo for help many times.

Can you please help me here?

Kind Regards,
Jéssica