Subject: RE: 2952581 - Fan seller - Andy Lau - 02/01/2019 - Hong Kong - Seller chasing tickets in order to get a refund from event organizers
From: Nikolas Su <[email-masked]>
To: Brian Sexton <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Mon, 21 Jan 2019 04:39:09 +0000

Hi Brian,

The event is officially cancelled.
However, EDM is informed by cancelled event team to keep these events on hold for postponed until 31st of January, by when full refund process will be announced.
Hope this helps.

Cheers,
Nikolas Su
EDM Associate
Team Leader: Felix Descamps
Skype: [email-masked]<mailto:[email-masked]>

From: Brian Sexton
Sent: 18 January 2019 17:03
To: On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: FW: 2952581 - Fan seller - Andy Lau - 02/01/2019 - Hong Kong - Seller chasing tickets in order to get a refund from event organizers

Hi,

Could someone please check if this event has been cancelled? (template below)

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday 18 January 2019 16:54
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>
Subject: 2952581 - Fan seller - Andy Lau - 02/01/2019 - Hong Kong - Seller chasing tickets in order to get a refund from event organizers

Hi Brian,

The seller is asking for the tickets to be returned as he has to request for refund from the organisers, the agent investigated online and confirmed that the event is cancelled however there's no such information on our website.

Can you please contact EDM team to investigate on this information and to mark the event as cancelled on our website.

Kind Regards,
Rosette
________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 January, 2019 16:02:57
Subject: 2952581 - Fan seller - Andy Lau - 02/01/2019 - Hong Kong - Seller chasing tickets in order to get a refund from event organizers

Hi Rose,

The seller of this transaction emailed asking for the tickets to be returned as he needs to request a refund from the event organizers.

Transaction/ Listing number: 19635542
Event ID: 2952581
Event Name: Andy Lau
Event Date: 02/01/2019 20:15 (Local)
Geography: Hong Kong Coliseum, Hong Kong, HK
Username: [email-masked]<mailto:[email-masked]>
What needs to be done: Event has been Cancelled
Link as proof: https://www.asianenews.net/2019/01/01/andy-lau-cancelled-4-sessions-of-his-concert-the-equipment-was-removed/<https://protect-eu.mimecast.com/s/KmQHC5QEBs00YxkTzqNw6?domain=asianenews.net>
Link to viagogo page: Not available as the event has passed

Could you please have a look at this?

Regards,
Edivaldo