Subject: 2952581 - Fan seller - Andy Lau - 02/01/2019 - Hong Kong - Seller chasing tickets in order to get a refund from event organizers
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Fri, 18 Jan 2019 09:54:01 -0700 (MST)

Hi Brian, 

The seller is asking for the tickets to be returned as he has to request for refund from the organisers, the agent investigated online and confirmed that the event is cancelled however there's no such information on our website. 

Can you please contact EDM team to investigate on this information and to mark the event as cancelled on our website. 

Kind Regards, 
Rosette 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 18 January, 2019 16:02:57 
Subject: 2952581 - Fan seller - Andy Lau - 02/01/2019 - Hong Kong - Seller chasing tickets in order to get a refund from event organizers 

Hi Rose, 

The seller of this transaction emailed asking for the tickets to be returned as he needs to request a refund from the event organizers. 
Transaction/ Listing number: 19635542 
Event ID: 2952581 
Event Name: Andy Lau 
Event Date: 02/01/2019 20:15 (Local) 
Geography: Hong Kong Coliseum, Hong Kong, HK 
Username: [email-masked] 
What needs to be done: Event has been Cancelled 
Link as proof: https://www.asianenews.net/2019/01/01/andy-lau-cancelled-4-sessions-of-his-concert-the-equipment-was-removed/ 
Link to viagogo page: Not available as the event has passed 

Could you please have a look at this? 

Regards, 
Edivaldo