Subject: 20001154 - Broker BR - Circo da China - 19/01/2019 - Buyer emailed requesting to cancel
From: Edivaldo Manuel Augusto Pereira <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 18 Jan 2019 08:36:13 -0700 (MST)

Hi Rose, 

In reference to TID 20001154. The buyer of this transaction called requesting to cancel the purchase as per BR right to cancel. 
She claims that the cancellation request was made over the phone when she spoke with agent Jessica, however she was advised to try to change the tickets at the venue. 
She emailed multiple times while she was under the period to cancel requesting to be called back but the case did not open to any of the agents. 

As the conversation was over the phone and the agent notes aren't clear im not sure that this can be cancelled. 

Could you please advise on this? 

Regards, 
Edivaldo