Subject: 19297152 - Broker IT - Juventus vs Chievo - 21/01/2019 - Tickets stuck in Bergamo
From: Edivaldo Manuel Augusto Pereira <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 18 Jan 2019 08:28:50 -0700 (MST)

Hi Rose, 

In reference to TID 19297152. The buyer contacted multiple times chasing the tickets. 
The buyer provided Local delivery address and the tickets were shipped, however the address had PT at the end and it's currently in Bergamo(IT). And she claims that the mistake is from our end and that she was never informed about that until she called UPS. 

I have contacted UPS multiple times in order to change the DA by removing the PT at the end so that the tickets are delivered. 

The buyer emailed few hours ago informing that she received has been informed by UPS that they did not receive any request to change the address from our end. 
I did speak with agent Thomas and Monica that confirmed that the request was sent via email to UPS IT. 

The buyer also informed that she will take legal action in case the tickets are not delivered by tomorrow. 

Regards, 
Edivaldo