Subject: Re: 19396511 - Broker-UK - Strictly Come Dancing - The Live Tour 2019 - 30/01/2019 19:30 - Wrong quantity tickets
From: Rosette Modiri <[email-masked]>
To: Joel Luinduladio Samuel <[email-masked]>
Date: Fri, 18 Jan 2019 07:20:38 -0700 (MST)

Hi Joel, 

The order is already in pending replacement, Broker failed to fulfil the missing ticket within the deadline. The 24 hours has passed. 

Rosette, 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 18 January, 2019 19:30:50 
Subject: 19396511 - Broker-UK - Strictly Come Dancing - The Live Tour 2019 - 30/01/2019 19:30 - Wrong quantity tickets 

Hi Rose! 

This is in reference to the email I have received under the TID-19396511 -Wrong quantity tickets 

Seller listed 4 tickets and shipped only 3 for the buyer, this buyer emailed asking for the remain 1 tickets. The buyer has been advised that we are working on it, buyer received 3 tickets instead of 4 the buyer said they will also accept a refund as an option, The seller was given 24 hours to respond if can fulfil this order, the deadline given has expired and seller did not reply. 

Agent Sylvia.greunen as move the order to pending replacement and gave the buyer option for partial refund to keep tickets or alternative tickets. 

Can you please check with the relevant team whether this Broker can fulfil or not and advise what needs to be done? 

Regards 
Joel