Subject: RE: 19970832 - Broker PT - Mastodon + Kvelertak + Mutoid Man - 17/02/2019 - Broker's query
From: Jose Sanchez <[email-masked]>
To: Garazi Beaumont <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Fri, 18 Jan 2019 12:29:30 +0000

Hi all,

I answered this e-mail today in Seller Tool.

This seller claims every time about transactions where he is not able to print the shipping label – cases where buyer relisted. He doesn’t know that buyer relisted tickets and he should not know because he is paid before the event and will be more angry if they know the reason why he cannot print the shipping label.

I already advised him we are working to get all buyer’s correct address.

Kind regards,
José Eduardo Sánchez
Seller Support Agent
[viagogo]

________________________________
From: Garazi Beaumont
Sent: Friday, January 18, 2019 12:21:53 PM
To: Brian Sexton; Jose Sanchez
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira
Subject: Re: 19970832 - Broker PT - Mastodon + Kvelertak + Mutoid Man - 17/02/2019 - Broker's query

@Jose Sanchez<mailto:[email-masked]> can you please check this with the seller?

Kind Regards,
Garazi
Senior Seller Support Agent
Team Lead Nikita Griffin

________________________________
From: Brian Sexton
Sent: 18 January 2019 12:04:42
To: Garazi Beaumont
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira
Subject: FW: 19970832 - Broker PT - Mastodon + Kvelertak + Mutoid Man - 17/02/2019 - Broker's query

Hi Garazi,

Could someone please assist this Broker PT?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 18 January 2019 09:01
To: Brian Sexton <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: 19970832 - Broker PT - Mastodon + Kvelertak + Mutoid Man - 17/02/2019 - Broker's query

Hi Brian,

The agent received a query from Broker PT who's claiming to have 41 transactions with shipping issues.

Can you please assign to seller support to contact Broker PT.

Kind Regards,

Rosette

________________________________

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 January, 2019 13:41:15
Subject: 19970832 - Broker PT - Mastodon + Kvelertak + Mutoid Man - 17/02/2019 - Broker's query

Hi Rose,

In reference to TID 19970832. The broker on this transaction emailed advising that he has 41 pending transaction with a shipping issues.

Could you please inform SS team about this

Regards,

Edivaldo