Subject: 19920108 - Broker CO - Gran Concierto del Carnaval de Barranquilla - 01/03/2019 - permission
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 18 Jan 2019 00:43:37 -0700 (MST)

Respected Ma'am, 

The buyer of this case came to us thru email claiming wrong section. According to our map, buyer bought "Preferred" but received "North", so agent followed wrong ticket procedure and the buyer opted to ship us back the tickets. 
In between all, the seller came asking what is the issue with this sale so Agent Rachel informed of wrong section shipped but he informed us that our map is wrong, there is no such section as preferred as after VIP section comes the North section (in official map). So there is this case note from the same agent and I quote: 
"seller sent proof that they sent exactly what the buyer ordered according to the primary map, our map is wrong; 
buyer purchased 'preferred', which is gradería norte according to primary. 
flagged error to EDM & requested that buyer be contacted and informed that they received exactly what they purchased according to the official map!" 

So, as per this case note, the buyer received correct tickets but it is too late as they are shipped to New York by Deprisa 999049311381. 
I need you to do 2 things: 
1- record success to seller 
2- permission to sub or replace no seller charge as it is our fault. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.