Subject: 16/01/2019, productivity
From: Rosette Modiri <[email-masked]>
To: eduardo Filipe Fernanadez <[email-masked]>
Date: Thu, 17 Jan 2019 08:51:17 -0700 (MST)

Date 	Agent 	Shift 	Time of Arrival 	Minutes Late 	Worked Back 	Emails Sent 	Inbound Calls 	Outbound Calls 
16/01/19 	Eduardo Fernandez (PT) 	13:30-22:30 	13:30:00 	0 	n/a 	37 	1 	9 

Productivity : 92% 

Good productivity, but your break time was exceeded. 

Rosette,