Subject: [CRITICAL] - Changes to Substitution Rules
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Robert Cosgrove <[email-masked]>, Jana Garbe <[email-masked]>
Date: Thu, 17 Jan 2019 13:03:48 +0000

CRITICAL

DATE

16.01.2019

TOPIC

Changes to Substitution Rules

DETAILS

The following are now considered ‘exact matches’ – subs may be processed without informing buyer. All points below must be true

     *   Tickets are in the same section, and up to 5 rows closer to the performance area (includes the same row with different seat details)
     *   All other listing details are equivalent to the original listing, including but not limited to:

        *   Event date and time
        *   Section
        *   Listing notes advertised on tickets (e.g. VIP, restricted view, restrictions on use etc)

     *   Original listing and/or new tickets must not be in the first 10 rows available for sale in that section (e.g. if you sold tickets in row 5 and are offering new ones in row 1 we do not automatically consider this 'comparable or better')
     *   Same face value
You may also process the sub as an exact match if the listing notes do not match, but represent an improvement which will not prevent the buyer using the tickets, e.g.:

        *   Previous listing has a ‘restriction on use’ listing note (e.g. resale not allowed), ID checks), and new listing does not have these mentioned
        *   You may not sub from an order with no listing notes into one with any restrictions on sale without buyer’s approval
        *   You may also sub into ‘positive’ listing notes like ‘VIP’, ‘Aisle seat’ without approval
If any of these fields do not hold true we must get acceptance from the buyer – The new tickets must be offered before subbing/replacing the tickets.

Alternative offers

  *   The same rules as subs apply – if offer is an ‘exact match’ under the definitions above, seller can ship tickets without buyer approval (Brokers/Frequent Seller only) – All other check with a TL
  *   This must be recorded as a workitem on the order clearly displaying the new ticket info
  *   Any other offer must be offered to the buyer and accepted before the seller can ship

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