Subject: Re: 19789428 - Broker Mx - Carlos Rivera - 08/03/2019 - TN not working
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 16 Jan 2019 23:54:15 -0700 (MST)

ok now, thanks 

From: "Rosette Modiri" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Wednesday, January 16, 2019 3:33:31 PM 
Subject: Re: 19789428 - Broker Mx - Carlos Rivera - 08/03/2019 - TN not working 

Hi Val, 

FedEx Mexico tracking can take up to 4 days to update. Follow up the case to see the update on TN. 

Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 16 January, 2019 12:28:13 
Subject: 19789428 - Broker Mx - Carlos Rivera - 08/03/2019 - TN not working 

Respected Ma'am, 

This is with reference to the Transaction ID 19789428. The plan is FEDEX and Time To Event is 51 day(s) 20 hour(s) away. 

The buyer of this case came to us thru email claiming that the viagogo state is shows as delivered but did not get anything. 
I checked the Tracking Number 813601144382 but it does not exist. 

Can you please ask seller support to ask this seller to provide us with the correct number? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.