Subject: Re: ID : 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined
From: Rosette Modiri <[email-masked]>
To: Jessica Renaud Aparecido <[email-masked]>
Date: Wed, 16 Jan 2019 07:34:32 -0700 (MST)

Flagged. 

From: "Jessica Renaud Aparecido" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 15 January, 2019 22:06:16 
Subject: Fwd: ID : 19973789 - BROKER BR - Ed Sheeran - 17/02/2019 - Payment declined 

Dear Rosette, 

This buyer has been trying to purchase the tickets, but all of the times it was cancelled. 
They have used different payment methods and different accounts. 
The TID of one of the attempts with the other account is this one: 19972820 
We did all the steps on the phone together, with another card, it was cancelled again 
The buyer informed me that he was in contact with the bank that says that is everything alright with all their cards. 
I have checked and all the attempts were done with the same Broker. 

This buyer really want to purchase the tickets and they've been trying to contact viagogo for help many times. 

Can you please help me here? 

Kind Regards, 
Jéssica