Subject: Fwd: E-3165201 - Fan Seller Es - Prok - 18/01/2019 - Sala The Black Box - Palacio Vistalegre, Madrid, ES - inform EDM
From: Rosette Modiri <[email-masked]>
To: Sidje <[email-masked]>
Date: Wed, 16 Jan 2019 05:00:44 -0700 (MST)

From: "Andrea Corral" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Valeria Julia" <[email-masked]> 
Sent: Friday, 11 January, 2019 18:35:56 
Subject: RE: E-3165201 - Fan Seller Es - Prok - 18/01/2019 - Sala The Black Box - Palacio Vistalegre, Madrid, ES - inform EDM 

Dear Brian, 

The event has been updated as we have official proof of Rescheduling and the tickets will be valid for the new date. 

I send proof: 

Link: [ https://help.ticketmaster.es/hc/es/search?utf8=%E2%9C%93&query=prok | 
https://help.ticketmaster.es/hc/es/search?utf8=%E2%9C%93&query=prok ] 

Thank you. 

Kind Regards, 

Andrea. 

From: Brian Sexton 
Sent: Friday 11 January 2019 10:29 
To: On-call Data Management <[email-masked]> 
Cc: Rosette Modiri <[email-masked]>; Valeria Julia <[email-masked]> 
Subject: FW: E-3165201 - Fan Seller Es - Prok - 18/01/2019 - Sala The Black Box - Palacio Vistalegre, Madrid, ES - inform EDM 

Hi, 

This event has been rescheduled until 15/02/2019, could this please be updated on the system? (template below) 

Kind regards, 

Brian 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday 11 January 2019 09:45 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Valeria Julia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: E-3165201 - Fan Seller Es - Prok - 18/01/2019 - Sala The Black Box - Palacio Vistalegre, Madrid, ES - inform EDM 

Hi Brian, 

The seller of this order has reported that the event is rescheduled on 15/02/2019 however on our system the event is on 18/01/2019. The agent investigated on the official website online and has confirmed this information. 

Can you please inform EDM team to investigate on this information in order to update the correct date on our system. 

Kind Regards, 

Rosette 

From: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 January, 2019 13:19:14 
Subject: E-3165201 - Fan Seller Es - Prok - 18/01/2019 - Sala The Black Box - Palacio Vistalegre, Madrid, ES - inform EDM 

Respected Ma'am, 

This is with reference to the Transaction ID 19908726. The plan is Eticket and Time To Event is 7 day(s) 11 hour(s) away. 

The seller of this case came to us thru email informing the event has been postponed from 18/01/2019 to 15/2/19, which is true after investigating online. 

Can you please inform EDM? 

Template: 

• Transaction/ Listing number : 19908726 / 313363619 

• Event ID: E-3165201 

• Event Name: Prok 

• Event Date: 18/01/2019 

• Geography: Sala The Black Box - Palacio Vistalegre, Madrid, ES 

• Username: [ mailto:[email-masked] | [email-masked] ] 

• What needs to be done: Mark it as postponed from 18/01/2019 to 15/02/19 

• Link as proof: [ https://protect-eu.mimecast.com/s/qXwWCnxV2cG76pWf9CZQl?domain=palaciovistalegre.com | 
https://www.palaciovistalegre.com/eventos/prok/ ] 

• Link to viagogo page: [ https://protect-eu.mimecast.com/s/eQ-uCoV93sXrKpwcz0Uqc?domain=viagogo.com | 
https://www.viagogo.com/ww/Concert-Tickets/Clubs-and-Dance/Prok-Tickets/E-3165201 ] 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.