Subject: Fwd: 19835667 - Ticketnetwork - Montreal Canadiens Vs. Florida Panthers - 15/01/2019 - buyer chasing his tickets
From: Rosette Modiri <[email-masked]>
To: Butila Sasi Yannick <[email-masked]>
Date: Wed, 16 Jan 2019 02:24:27 -0700 (MST)

Hi Yan, 

PFB th update. 

From: "Shaquela Shepherd" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Butila Sasi Yannick" <[email-masked]> 
Sent: Tuesday, 15 January, 2019 23:17:04 
Subject: Re: 19835667 - Ticketnetwork - Montreal Canadiens Vs. Florida Panthers - 15/01/2019 - buyer chasing his tickets 

Hi all, 

Seller thought he sent out the tickets already. 

He said he would get the buyer mobile tickets and asked for the buyer's email address which I provided. 

Please ask the buyer to download the Montreal Mobile App so that they can receive their tickets. An email will be sent to them and they will have to log in. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[email-masked] 

From: Shaquela Shepherd 
Sent: Tuesday, January 15, 2019 12:23:34 PM 
To: Brian Sexton; CS.NewYork 
Cc: Rosette Modiri; Butila Sasi Yannick 
Subject: Re: 19835667 - Ticketnetwork - Montreal Canadiens Vs. Florida Panthers - 15/01/2019 - buyer chasing his tickets 

Hi, 

I have reached out to the seller for an update on fulfilment. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[email-masked] 

From: Brian Sexton 
Sent: Tuesday, January 15, 2019 3:34:10 AM 
To: CS.NewYork 
Cc: Rosette Modiri; Butila Sasi Yannick 
Subject: FW: 19835667 - Ticketnetwork - Montreal Canadiens Vs. Florida Panthers - 15/01/2019 - buyer chasing his tickets 

Hi, 

This order is Pending Shipment Creation but the event is in less than 16 hours, could someone please check with TN if they will be able to fulfil? 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Tuesday 15 January 2019 08:19 
To: Brian Sexton <[email-masked]> 
Cc: Butila Sasi Yannick <[email-masked]> 
Subject: 19835667 - Ticketnetwork - Montreal Canadiens Vs. Florida Panthers - 15/01/2019 - buyer chasing his tickets 

Hi Brian, 

The buyer of this order is chasing their tickets and the event is in few hours. 

Could you please contact seller support to check with Ticketnetwork if they still have the ability to provide the tickets to buyer. 

Kind Regards, 

Rosette 

From: "Butila Sasi Yannick" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 15 January, 2019 13:42:37 
Subject: 19835667 - Ticketnetwork - Montreal Canadiens Vs. Florida Panthers - 15/01/2019 - buyer chasing his tickets 

Hi Rosette, 

With reference to TID:19835667, buyer chasing his tickets, as the event is in 16 hours. 
Could you please forward this case to relevant team ? 

Regards, 
Butila