Subject: RE: 19893823 - Broker BR - Peppino di Capri - 21/03/2019 - Broker BR needs to informed not to ship the tickets
From: Mario Gusman <[email-masked]>
To: Garazi Beaumont <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Tue, 15 Jan 2019 16:46:37 +0000

Hello

I rang the seller and he confirmed that tickets were NOT sent.
We can proceed as usual.

Best regards,
Mario Gusman
Seller Support Agent

________________________________
De: Garazi Beaumont
Enviado: Tuesday, January 15, 2019 4:02:03 PM
Para: Brian Sexton; Mario Gusman
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira
Assunto: Re: 19893823 - Broker BR - Peppino di Capri - 21/03/2019 - Broker BR needs to informed not to ship the tickets

@Mario Gusman<mailto:[email-masked]> can you please check this with the seller?

Kind Regards,
Garazi
Senior Seller Support Agent
Team Lead Nikita Griffin

________________________________
From: Brian Sexton
Sent: 15 January 2019 15:30:02
To: Garazi Beaumont
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira
Subject: FW: 19893823 - Broker BR - Peppino di Capri - 21/03/2019 - Broker BR needs to informed not to ship the tickets

Hi Garazi,

This buyer is getting refunded as per BR law, but the order is pending user entered tracking, could someone please ask the Broker BR if they have shipped the tickets yet?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Tuesday 15 January 2019 14:01
To: Brian Sexton <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: 19893823 - Broker BR - Peppino di Capri - 21/03/2019 - Broker BR needs to informed not to ship the tickets

Hi Brian,

The buyer of this order has requested for cancellation as per brazilian right and she meets the BR cancellation criteria however the order is already in Pending User Entered Tracking.

Can you please contact seller support to check with Broker BR if the tickets have already been shipped or not.

Kind Regards,

Rosette

________________________________

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 January, 2019 19:19:57
Subject: 19893823 - Broker BR -  Peppino di Capri - 21/03/2019  - Broker BR needs to informed not to ship the tickets

Hi Rose,

In reference to TID 19893823. The buyer requested to cancel as per the BR right to cancel.

However the TS shows "Pending User Entered Tracking" and we are unable to determine if the tickets have been sent or not.

Could you please contact SS team and requested to contact Broker Br to find out if tickets have been shipped or not?

Regards,
Edivaldo