Subject: Re: 19960579 , Broker US , Orlando City vs Los Angeles Galaxy , 24/05/2019 , Issue: Brazilian cancellation
From: Shaquela Shepherd <[email-masked]>
To: Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Mon, 14 Jan 2019 21:21:04 +0000

Hi Brian,

Buyer is to be refunded and we will be relisting tickets on behalf of the seller.

Kind regards,

Shaquela

Seller Support, Viagogo Inc

[email-masked]

________________________________
From: Brian Sexton
Sent: Monday, January 14, 2019 11:25:52 AM
To: CS.NewYork
Cc: Rosette Modiri; Kannedy Namir De Carvalho Barai
Subject: FW: 19960579 , Broker US , Orlando City vs Los Angeles Galaxy , 24/05/2019 , Issue: Brazilian cancellation

Hi,

Could this order please be refunded as buyer is eligible for BR legal cancellation? It’s a Broker US.

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Monday 14 January 2019 16:19
To: Brian Sexton <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Subject: 19960579 , Broker US , Orlando City vs Los Angeles Galaxy , 24/05/2019 , Issue: Brazilian cancellation

Hi Brian,

With reference to the above TID 19960579, brazilian buyer has requested for refund and meets the cancellation criteria. The event is in US and normally we used to inform sellers to return the tickets to our New York office in order to get paid but on this transaction the delivery plan is TicketMaster Mobile - Ticket Transfer and Broker US cannot ship to New York.

Could you please advise the correct action to take on this case.

Kind Regards,

Rosette

________________________________

From: "Kannedy Namir De Carvalho Barai" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 January, 2019 21:29:17
Subject: 19960579 , Broker US , Orlando City vs Los Angeles Galaxy , 24/05/2019 , Issue: Brazilian cancellation

Hi Rosette,

In reference to TID: 19960579, brazilian buyer emailed requested cancellation. Buyer meets cancellation criteria but event is in US and seller is US broker. Therefore, we need to ask seller to ship tickets to New York in order to get paid but in this particular case, the DP is ticketmaster and cannot be shipped to New York.

What to do in this situation?

Regards,

Kannedy