Subject: FW: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets
From: Brian Sexton <[email-masked]>
To: Lincoln Ferreira <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Joel Luinduladio Samuel <[email-masked]>
Date: Mon, 14 Jan 2019 18:01:45 +0000

Hi Lincoln,

The buyer has refused your partial refund offer, could you please take a look?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 11 January 2019 09:20
To: Brian Sexton <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>
Subject: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets

Hi Brian,

The agent offered the partial refund to buyer as advised by Lincoln Ferreira however the buyer denied it, stating that they will not reach the event city before 22/03/2019 and they would like to receive either the correct tickets as purchased or a full refund.

Can you please inform Lincoln Ferreira about the buyer's response.

Kind Regards,
Rosette
________________________________
From: "Joel Luinduladio Samuel" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 January, 2019 13:53:55
Subject: Re: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round  - 22/03/2019 20:00 - Incorrect tickets

Hi, Rose

As advised I ask this buyer to keep tickets with a partial refund, buyer has denied offer stating that wont be available at the event city before 22/03/2019, and would like to receive either correct tickets as purchased or a full refund.

Please help here.

Regards
Joel

________________________________
From: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
To: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 January, 2019 16:01:17
Subject: Fwd: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round  - 22/03/2019 20:00 - Incorrect tickets

Hi Edi,

PFB the update from the SS team and take the action accordingly.

Rosette,

________________________________
From: "Lincoln Ferreira" <[email-masked]<mailto:[email-masked]>>
To: "Arnaud Valentin" <[email-masked]<mailto:[email-masked]>>, "Brian Sexton" <[email-masked]<mailto:[email-masked]>>, "CS.NewYork" <[email-masked]<mailto:[email-masked]>>, "On-call Data Management" <[email-masked]<mailto:[email-masked]>>, "Tempest JeanBaptiste" <[email-masked]<mailto:[email-masked]>>
Cc: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>, "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 January, 2019 04:03:19
Subject: Re: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round  - 22/03/2019 20:00 - Incorrect tickets

Thanks, Arnaud!

Hi Brian,

Seller provided with the tickets as listed but the buyer purchased tickets for a a different Session, please contact the buyer and offer partial refund to keep these starting at 20% going up to 50% if necessary. Please let us know of the response.

Have a Happy and Prosper New Year!

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]<mailto:[email-masked]>
(415) 429-1056 Ext. 4646
________________________________
From: Arnaud Valentin
Sent: Tuesday, January 8, 2019 5:03:35 PM
To: Lincoln Ferreira; Brian Sexton; CS.NewYork; On-call Data Management
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira
Subject: RE: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets

Hi Lincoln,

After checking I did not see any mistakes were those 2 sessions were mapped together.

Thanks,

Arnaud

From: Lincoln Ferreira <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 8, 2019 12:16 PM
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; CS.NewYork <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: Rosette Modiri <[email-masked]<mailto:[email-masked]>>; Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>
Subject: Re: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets

Thanks, Brian!

Hi @On-call Data Management<mailto:[email-masked]>, Buyer bought Session 8 but seller listed Session 6, can you please check for mapping errors?

Here's seller's listing details:

Have a Happy and Prosper New Year!

Kind regards,

Lincoln Ferreira

CS.NY Seller Support US-CA

[email-masked]<mailto:[email-masked]>

(415) 429-1056 Ext. 4646

________________________________

From: Brian Sexton
Sent: Tuesday, January 8, 2019 3:23:01 AM
To: CS.NewYork
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira
Subject: FW: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets

Hi,

Could someone please ask the Broker US to provide the correct tickets?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 8 January 2019 08:18
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>
Subject: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets

Hi Brian,

The particular buyer received the wrong tickets, he had purchased tickets for 2019 Miami Open Tennis - Session 8 - Second Round on 22/03/2019 but received tickets for

2019 Miami Open Tennis - Session 6 - Second Round on 21/03/2019.

Can you please contact seller support to check with Broker US whether they can provide the correct tickets to buyer.

Kind Regards,

Rosette

________________________________

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 January, 2019 22:31:59
Subject: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round  - 22/03/2019 20:00 - Incorrect tickets

Hi Rose,

This is in reference to TID 19121498. The buyer contacted us informing that he has received incorrect tickets.

The Buyer purchased:

2019 Miami Open Tennis - Session 8 - Second Round

22/03/2019

The buyer received:

2019 Miami Open Tennis - Session 6 - Second Round

21/03/2019

As its a Broker US Could you please flag this in order to have it checked?

Regards,
Edivaldo