Subject: 19960579 , Broker US , Orlando City vs Los Angeles Galaxy , 24/05/2019 , Issue: Brazilian cancellation
From: Kannedy Namir De Carvalho Barai <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 14 Jan 2019 08:59:17 -0700 (MST)

Hi Rosette, 

In reference to TID: 19960579, brazilian buyer emailed requested cancellation. Buyer meets cancellation criteria but event is in US and seller is US broker. Therefore, we need to ask seller to ship tickets to New York in order to get paid but in this particular case, the DP is ticketmaster and cannot be shipped to New York. 

What to do in this situation? 

Regards, 
Kannedy