Subject: Re: 18899092 ; Broker- FR ; Bigflo & Oli ; 09/12/2018 20:00 ; EDM error
From: Danielle Whyte <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Sidje <[email-masked]>
Date: Mon, 14 Jan 2019 15:58:28 +0000

Hi Brian,

I have reviewed the case and refunded the buyer 50% of the order total as they only used 2 of the 4 tickets and were not informed by us of the new date.

Thanks,

Danielle

________________________________
From: Brian Sexton
Sent: Monday, January 14, 2019 3:12:25 PM
To: Danielle Whyte
Cc: Rosette Modiri; Sidje
Subject: FW: 18899092 ; Broker- FR ; Bigflo & Oli ; 09/12/2018 20:00 ; EDM error

Hi Danielle,

You left a note on this case advising to contact you regarding the event date change, this buyer only used 2/4 tickets because two attendees could not attend the rescheduled date.

Could you please take a look?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Monday 14 January 2019 15:03
To: Brian Sexton <[email-masked]>
Cc: Sidje <[email-masked]>
Subject: 18899092 ; Broker- FR ; Bigflo & Oli ; 09/12/2018 20:00 ; EDM error

Hi Brian,

There is a WI on this case, stating that "Event was rescheduled from the 8th of December to the 9th of December but buyers were not informed of the new date before the event took place - EDM error. 412 orders affected". The agent called buyer who said that, they only used 2 tickets out of 4 purchased because 2 people could not attend the event due to the new date.

Can you please inform Danielle.Whyte that the buyer just used 2 tickets out of 4 because of the change of event date.

Kind Regards,

Rosette

________________________________

From: "Sidje" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 January, 2019 19:24:17
Subject: 18899092 ; Broker- FR ; Bigflo & Oli ; 09/12/2018 20:00 ; EDM error

Hi Rosette,

Buyer emailed chasing refund as event has been rescheduled and buyer was not informed. I called Buyer who informed that only 2 persons out 4 person could attend the event due to date change and chasing refund. There is a system note stating 'Event was rescheduled from the 8th of December to the 9th of December but buyers were not informed of the new date before the event took place - EDM error; If the buyer contacts requesting a refund as they could not attend the new date or were not made aware of the date, please let me know'

Can you please forward this case to Danielle.Whyte for advise?

Regards,

Sidje