Subject: 18899092 ; Broker- FR ; Bigflo & Oli ; 09/12/2018 20:00 ; EDM error
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Sidje <[email-masked]>
Date: Mon, 14 Jan 2019 08:03:16 -0700 (MST)

Hi Brian, 

There is a WI on this case, stating that "Event was rescheduled from the 8th of December to the 9th of December but buyers were not informed of the new date before the event took place - EDM error. 412 orders affected". The agent called buyer who said that, they only used 2 tickets out of 4 purchased because 2 people could not attend the event due to the new date. 

Can you please inform Danielle.Whyte that the buyer just used 2 tickets out of 4 because of the change of event date. 

Kind Regards, 
Rosette 

From: "Sidje" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 14 January, 2019 19:24:17 
Subject: 18899092 ; Broker- FR ; Bigflo & Oli ; 09/12/2018 20:00 ; EDM error 

Hi Rosette, 

Buyer emailed chasing refund as event has been rescheduled and buyer was not informed. I called Buyer who informed that only 2 persons out 4 person could attend the event due to date change and chasing refund. There is a system note stating 'Event was rescheduled from the 8th of December to the 9th of December but buyers were not informed of the new date before the event took place - EDM error; If the buyer contacts requesting a refund as they could not attend the new date or were not made aware of the date, please let me know' 

Can you please forward this case to Danielle.Whyte for advise? 

Regards, 
Sidje