Subject: 19861384 - Fan Seller ES - Alejandro Sanz - 08/06/2019 - personalisation
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Mon, 14 Jan 2019 04:46:46 -0700 (MST)

Hi Brian, 

I have checked your last updates on different emails, the tickets for this event cannot be re-personalised which means we have to move the final transaction to pending substitution with no seller charge. This is a an active redirection from 19353246 to 19861384. 

Can you please get the redirection chain Broken so that the agent can take the action accordingly. 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Monday, 14 January, 2019 13:34:08 
Subject: 19861384 - Fan Seller ES - Alejandro Sanz - 08/06/2019 - personalisation 

Hi Brian, 

As explained earlier, this is an active redirection from TID 19353246 to 19861384, the final buyer wanted to cancel the order. The agent investigated, the first buyer tid 19353246 purchased the tickets on 04/12/2018 and the personalisation was not required however the final buyer tid 19861384 purchased the tickets on 06/01/2019 when the personalisation is required. 

Could you please contact seller support to check with Broker ES tid 19353246, if they have the ability to personalise the tickets. 

Attendees' details 

- Vanesa Yángüez Camacho, DOB: 1979-06-04 
- Joana Yángüez Camacho, DOB: 1966-10-19 
- Maria Luisa Yángüez Camacho, DOB: 1962-09-19 
- Felipa Camacho Arriaga, DOB: 1941-08-23 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Wednesday, 9 January, 2019 19:39:02 
Subject: 19861384 - Fan Seller ES - Alejandro Sanz - 08/06/2019 - personalisation 

Hi Brian, 

This is an active redirection from TID 19353246 to 19861384, the final buyer wanted to cancel the order. The agent investigated, the first buyer tid 19353246 purchased the tickets on 04/12/2018 and the personalisation was not required and the final buyer tid 19861384 purchased the tickets on 06/01/2019 when the personalisation is required. 

Can you please contact seller support to check with Broker ES tid 19353246, if they have the ability to personalise the tickets. 

Attendees' details 

- Vanesa Yángüez Camacho, DOB: 1979-06-04 
- Joana Yángüez Camacho, DOB: 1966-10-19 
- Maria Luisa Yángüez Camacho, DOB: 1962-09-19 
- Felipa Camacho Arriaga, DOB: 1941-08-23 

Kind Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 7 January, 2019 13:52:43 
Subject: 19861384 - Fan Seller ES - Alejandro Sanz - 08/06/2019 - personalisation 

Respected Ma'am, 

This is with reference to the Transaction ID 19861384. The plan is UPS and Time To Event is 152 day(s) 10 hour(s) away. 

The buyer of this case came to us thru email wanting to cancel. This event after 4th DEC cant be relisted due to personalisation issues. And this is when I realised this case is an Active Redirection. It started on TID 19353246 which was purchase on 4th DEC and personalisation was not required, and ended at TID 19861384 purchased on 6th JAN when personalisation is required. 

Can you ask the seller of 19353246 (Broker ES) to personalise the tickets please? 

Details: 
- Vanesa Yángüez Camacho / 1979-06-04 
- Joana Yángüez Camacho / 1966-10-19 
- Maria Luisa Yángüez Camacho / 1962-09-19 
- Felipa Camacho Arriaga / 1941-08-23 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.