Subject: Re: 19845022 - Fan Seller - Bologna vs Juventus - Italian Cup 2018-19 - 12/01/2019 20:45 - RAG
From: Rosette Modiri <[email-masked]>
To: Joel Luinduladio Samuel <[email-masked]>
Date: Mon, 14 Jan 2019 03:03:21 -0700 (MST)

Hi Joel, 

Yes you can use CS error code in this case. 

Regards, 
Rosette 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 13 January, 2019 17:05:41 
Subject: 19845022 - Fan Seller - Bologna vs Juventus - Italian Cup 2018-19 - 12/01/2019 20:45 - RAG 

Hi Rose! 

This is in reference to the email we have received under TID 19845022 - RAG 

We have received an email from the buyer where they have reported RAG due to the names printed on tickets, Seller has provide us with the cambio nominativo to re-personalize tickets, However we can see that there are notes from agent Alexandra.bujor stating that this is not a personalized event by closing the case without forwarding the cambio nominativo to the buyer. 

This buyer should be refunded and seller should be paid has they both fulfil. 

Can you please advised if CS error code can be used in this case? 

Regards 
Joel