Subject: Re: 19486289 - Fan Seller - Alejandro Sanz - 08/06/2019 - personalisation issue
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 14 Jan 2019 02:27:23 -0700 (MST)

done 

From: "Rosette Modiri" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Monday, January 14, 2019 2:15:48 PM 
Subject: Re: 19486289 - Fan Seller - Alejandro Sanz - 08/06/2019 - personalisation issue 

Hi Val, 

Please move this to pending sub with no seller charge. 

Rosette, 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 13 January, 2019 11:46:37 
Subject: 19486289 - Fan Seller - Alejandro Sanz - 08/06/2019 - personalisation issue 

Respected Ma'am, 

The issue is this is a buyer turned seller which bought on 19484217 (seller is broker and personalised correctly), and sold the tickets on 19486289 but as per event restriction, the tickets cant be repersonalised again from 5/12 onwards. 

Can we replace or sub this order and do not charge the buyer turned seller? As this is an event restriction. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.