Subject: Re: 19890795 - Broker HK - BTS - 24/03/2019 18:00 - Buyer asked to change the DA
From: Kristin Tsang <[email-masked]>
To: India SS Escalations <[email-masked]>, Stephen Blake <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Kritvamagh Kantarhaas Pathak <[email-masked]>, Tetien Lan <[email-masked]>
Date: Mon, 14 Jan 2019 02:53:45 +0000

Hi Remi,

Thank you for passing the case to me. Reaching seller for the request.

As HK Post Speed Post requires local phone number for sending tickets, please can buyer be contacted for the phone number? Thank you.

Kind regards,

Kristin

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From: India SS Escalations
Sent: 14 January 2019 10:03:34
To: Stephen Blake; Kristin Tsang
Cc: Rosette Modiri; Kritvamagh Kantarhaas Pathak; Tetien Lan
Subject: RE: 19890795 - Broker HK - BTS - 24/03/2019 18:00 - Buyer asked to change the DA

@Kristin Tsang<mailto:[email-masked]>

Thanks,

Remi

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寄件者: Stephen Blake
寄件日期: 2019年1月12日 下午 01:06:45
收件者: India SS Escalations
副本: Rosette Modiri; Kritvamagh Kantarhaas Pathak
主旨: FW: 19890795 - Broker HK - BTS - 24/03/2019 18:00 - Buyer asked to change the DA

Hi

Can the broker be contacted to see if the tickets have already been shipped and if not can they be requested to ship to the below address?

Thank you

Stephen Blake

Outsourcing- South Africa

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From: Rosette Modiri <[email-masked]>
Sent: Saturday, January 12, 2019 12:51:02 PM
To: Stephen Blake
Cc: Kritvamagh Kantarhaas Pathak
Subject: 19890795 - Broker HK - BTS - 24/03/2019 18:00 - Buyer asked to change the DA

Hi Stephen,

The particular buyer would like to change their delivery address, but the transaction state is already in Pending User Entered Tracking.

Can you please contact seller support to check with Broker HK if they can instead ship the tickets to the below address.

Buyer's new delivery address:

Jing Wang

699 Zhongke Road,
Zhangjiang
Pudong
Shanghai
China
Zip code: 201210

The Chinese version:

上海市浦东新区 张江中科路699号惠生大厦 A栋. 王晶 收。

Kind Regards,
Rosette
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From: "Kritvamagh Kantarhaas Pathak" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 12 January, 2019 14:28:00
Subject: 19890795 - Broker HK - BTS - 24/03/2019 18:00 - Buyer asked to change the DA

Hi Rosette,

Please forward the case to the concerned team as the buyer here wants to change the DA but the TS is Pending User Entered Tracking. Can we confirm with the broker if they can update the address or not?

Regards,

Kritvamagh