Subject: Re: 18481510 - Broker US - Eric Church - 04/05/2019 - Buyer received wrong amount of tickets
From: Lincoln Ferreira <[email-masked]>
To: Stephen Blake <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sat, 12 Jan 2019 17:34:14 +0000

Hi Stephen,

I've emailed the seller again with the request for the missing ticket, I'm unable to call them as there is no number available.

Have a Happy and Prosper New Year!

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: Stephen Blake
Sent: Saturday, January 12, 2019 12:17:05 PM
To: CS.NewYork
Cc: Edivaldo Manuel Augusto Pereira; Rosette Modiri
Subject: RE: 18481510 - Broker US - Eric Church - 04/05/2019 - Buyer received wrong amount of tickets

Hi

Can the broker be contacted and requested to provide the missing ticket, seat number 6?

Thank you

Stephen Blake

Outsourcing- South Africa

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Saturday, January 12, 2019 4:56:09 PM
To: Stephen Blake
Cc: Edivaldo Manuel Augusto Pereira
Subject: 18481510 - Broker US - Eric Church - 04/05/2019 - Buyer received wrong amount of tickets

Hi Stephen,

The seller uploaded the same ticket twice, seat number 7 therefore the buyer just received 7 tickets instead of 8. The agent investigated and found out that the ticket with seat number 6 is missing.

Can you please contact seller support to inform Broker US to upload the missing ticket, seat number 6.

Kind Regards,
Rosette
________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 12 January, 2019 21:41:26
Subject: 18481510 - Broker US - Eric Church - 04/05/2019 - Buyer received wrong amount of tickets

Hi Rose,

In reference to TID 18481510. The buyer of this transaction purchased 8 tickets but received 7 instead.
The tickets with seat number 7 is duplicated and the tickets with number 6 is missing.

As its a Broker US could you please forward this to SS team?

Regards,
Edivaldo