Subject: Re: 19893961 - Broker HK - Jacky Cheung - 13/01/2019 - Buyer requested to change delivery address
From: Chris Chen <[email-masked]>
To: Tetien Lan <[email-masked]>, Michelle Sze <[email-masked]>
Cc: Brian Sexton <[email-masked]>, Rosette Modiri <[email-masked]>, Mujinga Kayitula Solange <[email-masked]>
Date: Sat, 12 Jan 2019 09:09:57 +0000

Hi All,

I had checked with B on the phone, B informed us that he had found the tickets in his office under the door.

This one is cleared, B received tix.

Thanks,

Chris

________________________________
From: Chris Chen
Sent: 12 January 2019 16:11:52
To: Tetien Lan; Michelle Sze
Cc: Brian Sexton; Rosette Modiri; Mujinga Kayitula Solange
Subject: Re: 19893961 - Broker HK - Jacky Cheung - 13/01/2019 - Buyer requested to change delivery address

Hi All,

I had contacted the S of this order and the following is the current situation.

-B informed us that he did not receive the tix, DP was Lalamove.
-Outbound called S to see if he can provide us with shipping receipt so that B can contact Lalamove for re-delivery. S informed on the phone that he slipped/ informed Courier to slipped the tix under the door of the office as he did not note down B's phone number. (According to S, seems like he is the one who delivered the tix and slipped the tix under the door.)
-Outbound called B to inform him about it. B informed me that he will check at his office and if tix is not there, he will contact us again.
-If B did not find the tix in the office, it will be S's fault for slipping it under the door.

Thanks!

BR,

Chris

________________________________
From: Tetien Lan
Sent: 12 January 2019 09:30:51
To: Michelle Sze; Chris Chen
Cc: Brian Sexton; Rosette Modiri; Mujinga Kayitula Solange
Subject: Re: 19893961 - Broker HK - Jacky Cheung - 13/01/2019 - Buyer requested to change delivery address

@Chris Chen<mailto:[email-masked]>

Can you check with seller please.

Shipping receipt will help

Thanks,

David

________________________________
From: Michelle Sze
Sent: Saturday, January 12, 2019 9:08:51 AM
To: Tetien Lan
Cc: Brian Sexton; Rosette Modiri; Mujinga Kayitula Solange
Subject: Re: 19893961 - Broker HK - Jacky Cheung - 13/01/2019 - Buyer requested to change delivery address

Dear David,

Would you please reassign to check with seller about the delivery status?

Seller has not been notified to ship tix to B's new DA.  The original DA is an office address.

The tickets have been shipped via lalamove last night around 8pm to B's office DA...  But it seems that B still didn't get the ticket at midnight...  Usually,  lalamove will call the recipient to rearrange a time for delivery if the office is closed.

Thank you so much!!

BR,
Michelle

2019年1月11日 17:41 於 Tetien Lan <[email-masked]> 寫道：

@Michelle Sze<mailto:[email-masked]>

Thanks,

David

________________________________
From: Brian Sexton
Sent: Friday, January 11, 2019 5:36:01 PM
To: Tetien Lan
Cc: Rosette Modiri; Mujinga Kayitula Solange
Subject: FW: 19893961 - Broker HK - Jacky Cheung - 13/01/2019 - Buyer requested to change delivery address

Hi David,

This buyer would like to update their address but the order is pending user entered tracking, could someone please ask the Broker HK if they could ship tickets to;

Felix tingtsun Leung

Flat G, 18/F, Yoo Residence,

33 Tung Lo Wan Road,

Causeway Bay, Hong Kong.

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 11 January 2019 09:32
To: Brian Sexton <[email-masked]>
Cc: Mujinga Kayitula Solange <[email-masked]>
Subject: 19893961 - Broker HK - Jacky Cheung - 13/01/2019 - Buyer requested to change delivery address

Hi Brian,

The buyer would like to change their delivery address.

Can you please contact seller support to check with Broker HK if they could instead ship the tickets to the below address.

Buyer's new delivery address:

Felix tingtsun Leung

Flat G, 18/F, Yoo Residence,

33 Tung Lo Wan Road,

Causeway Bay, Hong Kong.

Kind Regards,

Rosette

________________________________

From: "Mujinga Kayitula Solange" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 January, 2019 13:43:42
Subject: 19893961 - Broker HK - Jacky Cheung - 13/01/2019 - Buyer requested to change delivery address

Hi Rosette,

With reference to TID: 19893961, Buyer requested to change the delivery address.

New delivery address provided by buyer:

Flat G, 18/F, Yoo Residence,

33 Tung Lo Wan Road,

Causeway Bay, Hong Kong.

Could you please inform the Broker about buyer request?

Kind Regards,

Sarah