Subject: Re: 18312263 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS
From: Irene Hernandez <[email-masked]>
To: Laura McWey <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Himadri Sharma <[email-masked]>
Date: Fri, 11 Jan 2019 16:17:53 +0000

Hello,

Tickets weren't delivered to any buyer, transaction went to Pending seller payment automatically due to the delivery plan.

In AR there aren't proof of purchase of the tickets as they only can be purchased in the box office or are season cards and they are released 48 hours before the event/same day of the event.

Buyer must provide LDA as they were advised at the time of purchase. Please make sure that address provided: Thames 2192 5F is still valid.

Thanks,
Irene Hernández
Senior ES & LATAM Seller Support

________________________________
From: Laura McWey
Sent: Friday, January 11, 2019 3:59:39 PM
To: Brian Sexton; Irene Hernandez
Cc: Rosette Modiri; Himadri Sharma
Subject: Re: 18312263 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS

Hi @Irene Hernandez<mailto:[email-masked]>

Can you please contact Broker AR here and ask them to confirm if tickets already shipped? And if so,to provide proof?

Thanks,

Laura McWey

________________________________
From: Brian Sexton
Sent: Friday 11 January 2019 15:52:42
To: Laura McWey
Cc: Rosette Modiri; Himadri Sharma
Subject: FW: 18312263 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS

Hi Laura,

Could someone please confirm with the Broker AR if they have shipped tickets already?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 11 January 2019 11:02
To: Brian Sexton <[email-masked]>
Cc: Himadri Sharma <[email-masked]>
Subject: 18312263 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS

Hi Brian,

The buyer of this order is chasing their tickets, the delivery plan is ELS and CSL is showing the tickets were shipped since 14/11/2018.

Can you please contact seller support to check with Broker AR whether they shipped the tickets to buyer or not.

Kind Regards,

Rosette

________________________________

From: "Himadri Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 January, 2019 13:12:42
Subject: 18312263 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS

Hi Rose,

The event was postponed to 23/01/2019 21:00 from 11 november 2018. The DP is ELS and the shipped date is 14/11/2018 but there is no tracking number. Tickets are shipped a day before in ELS.The buyer is now chasing tickets. Can you please contact SS to check if the seller sent the tickets so that i can accordingly reply to the buyer?

Regards,

Himadri