Subject: Re: 18190590 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS
From: Jose Serrano <[email-masked]>
To: Laura McWey <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Himadri Sharma <[email-masked]>
Date: Fri, 11 Jan 2019 16:13:52 +0000

Hi team,

This event was tag as rescheduled without new date and when the new date was updated all the transaction for this event were changed to pending seller payment automatically by the system but none of them were delivered. We are currently working to move all the TID's for this evento to pending shipment creation.

The tickets will be delivered the 1-2 days before the event into the buyer LDA as the tickets are released very late for AR football.

Kind regards,

Jose Serrano

Seller Support (Latam)

________________________________
From: Laura McWey
Sent: Friday, January 11, 2019 3:51:52 PM
To: Brian Sexton; Jose Serrano
Cc: Rosette Modiri; Himadri Sharma
Subject: Re: 18190590 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS

Hi @Jose Serrano<mailto:[email-masked]>,

Can you please reach out to Broker AR and see if they have shipped tickets, and can provide any proof if so?

Thanks,

Laura McWey

________________________________
From: Brian Sexton
Sent: Friday 11 January 2019 15:50:38
To: Laura McWey
Cc: Rosette Modiri; Himadri Sharma
Subject: FW: 18190590 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS

Hi Laura,

Could someone please check with the Broker AR if they have shipped tickets? Buyer is chasing tickets but apparently they were shipped on 14/11/2018.

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 11 January 2019 12:11
To: Brian Sexton <[email-masked]>
Cc: Himadri Sharma <[email-masked]>
Subject: 18190590 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS

Hi Brian,

The particular buyer is chasing their tickets however on CSL it's showing the tickets have been shipped since 14/11/2018 with ELS as delivery plan.

Can you please contact seller support to check with Broker AR if they shipped the tickets to buyer or not.

Kind Regards,

Rosette

________________________________

From: "Himadri Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 January, 2019 12:32:34
Subject: 18190590 - Broker AR - River Plate vs Union de Santa Fe - 23/01/2019 21:00 - contact SS

Hi Rose,

The event was postponed to 23/01/2019 21:00 from 11 november 2018. The DP is ELS and the shipped date is 14/11/2018 but there is no tracking number. The buyer is now chasing tickets. Can you please contact SS to check if the seller sent the tickets so that i can accordingly reply to the buyer?

Regards,

Himadri