Subject: Update to Team India - Queries Document
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Fri, 11 Jan 2019 13:30:41 +0000

Hi All,

Now that you are all becoming experienced Customer Facing Agents, we want you to be able to receive updates at a faster rate to improve your Productivity & Quality. The way we are going to do this is by reducing the amount of emails you and your Team Leads send internally to us.

We have created a Google Doc, where your Team Leads flag queries they receive from you. You will now be able to see the answers to your queries in Real Time. You can also add email address change requests and see as soon as it has been done.

The document attached gives you some idea as to how the Doc is to be used and also the 9 sheets you must not edit under any circumstances.

I really hope this helps you all.

I have sent an email to all agents, please sign up for your google account.

Kind regards,
Brian Sexton
Team Leader India
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