Subject: Re: 19893339 - Fan seller ES - Alejandro Sanz - 08/06/2019 - personalisation issue
From: Rosette Modiri <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Fri, 11 Jan 2019 04:21:08 -0700 (MST)

Hi Valeria, 

Flagged. 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 11 January, 2019 12:58:33 
Subject: 19893339 - Fan seller ES - Alejandro Sanz - 08/06/2019 - personalisation issue 

Respected Ma'am, 

This is with reference to the Transaction ID 19893339. The plan is etickets and Time To Event is 148 day(s) 11 hour(s) away. 

The seller of this case came to us thru email wondering if the tickets uploaded are correct as they have her name. 
The issue is this is a buyer turned seller which bought on 19464828 on 10/12/2018 (seller is broker and personalised correctly), and sold the tickets on 19893339 but as per event restriction, the tickets cant be repersonalised again from 5/12 onwards. 

Can we replace or sub this order and do not charge the buyer turned seller? As this is an event restriction. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.