Subject: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Joel Luinduladio Samuel <[email-masked]>
Date: Fri, 11 Jan 2019 02:20:09 -0700 (MST)

Hi Brian, 

The agent offered the partial refund to buyer as advised by Lincoln Ferreira however the buyer denied it, stating that they will not reach the event city before 22/03/2019 and they would like to receive either the correct tickets as purchased or a full refund. 

Can you please inform Lincoln Ferreira about the buyer's response. 

Kind Regards, 
Rosette 

From: "Joel Luinduladio Samuel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 11 January, 2019 13:53:55 
Subject: Re: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi, Rose 

As advised I ask this buyer to keep tickets with a partial refund, buyer has denied offer stating that wont be available at the event city before 22/03/2019, and would like to receive either correct tickets as purchased or a full refund. 

Please help here. 

Regards 
Joel 

From: "Rosette Modiri" <[email-masked]> 
To: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Wednesday, 9 January, 2019 16:01:17 
Subject: Fwd: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi Edi, 

PFB the update from the SS team and take the action accordingly. 

Rosette, 

From: "Lincoln Ferreira" <[email-masked]> 
To: "Arnaud Valentin" <[email-masked]>, "Brian Sexton" <[email-masked]>, "CS.NewYork" <[email-masked]>, "On-call Data Management" <[email-masked]>, "Tempest JeanBaptiste" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Wednesday, 9 January, 2019 04:03:19 
Subject: Re: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Thanks, Arnaud! 

Hi Brian, 

Seller provided with the tickets as listed but the buyer purchased tickets for a a different Session, please contact the buyer and offer partial refund to keep these starting at 20% going up to 50% if necessary. Please let us know of the response. 

Have a Happy and Prosper New Year! 

Kind regards, 

Lincoln Ferreira 
CS.NY Seller Support US-CA 
[email-masked] 
(415) 429-1056 Ext. 4646 

From: Arnaud Valentin 
Sent: Tuesday, January 8, 2019 5:03:35 PM 
To: Lincoln Ferreira; Brian Sexton; CS.NewYork; On-call Data Management 
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira 
Subject: RE: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi Lincoln, 

After checking I did not see any mistakes were those 2 sessions were mapped together. 

Thanks, 

Arnaud 

From: Lincoln Ferreira <[email-masked]> 
Sent: Tuesday, January 8, 2019 12:16 PM 
To: Brian Sexton <[email-masked]>; CS.NewYork <[email-masked]>; On-call Data Management <[email-masked]> 
Cc: Rosette Modiri <[email-masked]>; Edivaldo Manuel Augusto Pereira <[email-masked]> 
Subject: Re: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Thanks, Brian! 

Hi [ mailto:[email-masked] | @On-call Data Management ] , Buyer bought Session 8 but seller listed Session 6, can you please check for mapping errors? 

Here's seller's listing details: 

Have a Happy and Prosper New Year! 

Kind regards, 

Lincoln Ferreira 

CS.NY Seller Support US-CA 

[ mailto:[email-masked] | [email-masked] ] 

(415) 429-1056 Ext. 4646 

From: Brian Sexton 
Sent: Tuesday, January 8, 2019 3:23:01 AM 
To: CS.NewYork 
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira 
Subject: FW: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi, 

Could someone please ask the Broker US to provide the correct tickets? 

Kind regards, 

Brian 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday 8 January 2019 08:18 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Edivaldo Manuel Augusto Pereira < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi Brian, 

The particular buyer received the wrong tickets, he had purchased tickets for 2019 Miami Open Tennis - Session 8 - Second Round on 22/03/2019 but received tickets for 

2019 Miami Open Tennis - Session 6 - Second Round on 21/03/2019. 

Can you please contact seller support to check with Broker US whether they can provide the correct tickets to buyer. 

Kind Regards, 

Rosette 

From: "Edivaldo Manuel Augusto Pereira" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 5 January, 2019 22:31:59 
Subject: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi Rose, 

This is in reference to TID 19121498. The buyer contacted us informing that he has received incorrect tickets. 

The Buyer purchased: 

2019 Miami Open Tennis - Session 8 - Second Round 

22/03/2019 

The buyer received: 

2019 Miami Open Tennis - Session 6 - Second Round 

21/03/2019 

As its a Broker US Could you please flag this in order to have it checked? 

Regards, 
Edivaldo