Subject: Re: 19353246 - Broker ES - Alejandro Sanz - 08/06/2019 - personalisation
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 11 Jan 2019 02:11:06 -0700 (MST)

ok, thanks 

From: "Rosette Modiri" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Friday, January 11, 2019 2:40:22 PM 
Subject: Re: 19353246 - Broker ES - Alejandro Sanz - 08/06/2019 - personalisation 

Hi Val, 

Please move to pending sub, no seller charge. 

Rosette, 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 11 January, 2019 14:37:35 
Subject: Re: 19353246 - Broker ES - Alejandro Sanz - 08/06/2019 - personalisation 

. 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, January 11, 2019 11:00:44 AM 
Subject: Re: 19353246 - Broker ES - Alejandro Sanz - 08/06/2019 - personalisation 

Respected Ma'am, 

This is with reference to Garazi's reply. She mentioned this tickets cant be personalised, so we have to cancel this order? This is no one's error, so would be event restriction. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria. 

From: "Garazi Beaumont" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, January 9, 2019 10:11:58 PM 
Subject: Re: 19353246 - Broker ES - Alejandro Sanz - 08/06/2019 - personalisation 

Hi, 

Just checked with the seller and these cannot be repersonalised. He has etickets under the first buyer's name 

Kind Regards, 

Garazi 

Senior Seller Support Agent 

Team Lead Nikita Griffin 

From: Brian Sexton 
Sent: 09 January 2019 14:49:25 
To: Garazi Beaumont 
Cc: Valeria Julia; Rosette Modiri 
Subject: 19353246 - Broker ES - Alejandro Sanz - 08/06/2019 - personalisation 

Hi Garazi, 

Could someone please ask the Broker ES if they would be able to re-personalise these tickets? 

It’s an active redirection because the buyer was able to relist because they did so before this event was changed to personalised on 04/12/2018. 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Wednesday 9 January 2019 14:09 
To: Brian Sexton <[email-masked]> 
Cc: Valeria Julia <[email-masked]> 
Subject: 19861384 - Fan Seller ES - Alejandro Sanz - 08/06/2019 - personalisation 

Hi Brian, 

This is an active redirection from TID 19353246 to 19861384, the final buyer wanted to cancel the order. The agent investigated, the first buyer tid 19353246 purchased the tickets on 04/12/2018 and the personalisation was not required and the final buyer tid 19861384 purchased the tickets on 06/01/2019 when the personalisation is required. 

Can you please contact seller support to check with Broker ES tid 19353246, if they have the ability to personalise the tickets. 

Attendees' details 

- Vanesa Yángüez Camacho, DOB: 1979-06-04 
- Joana Yángüez Camacho, DOB: 1966-10-19 

- Maria Luisa Yángüez Camacho, DOB: 1962-09-19 

- Felipa Camacho Arriaga, DOB: 1941-08-23 

Kind Regards, 

Rosette 

From: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 7 January, 2019 13:52:43 
Subject: 19861384 - Fan Seller ES - Alejandro Sanz - 08/06/2019 - personalisation 

Respected Ma'am, 

This is with reference to the Transaction ID 19861384. The plan is UPS and Time To Event is 152 day(s) 10 hour(s) away. 

The buyer of this case came to us thru email wanting to cancel. This event after 4th DEC cant be relisted due to personalisation issues. And this is when I realised this case is an Active Redirection. It started on TID 19353246 which was purchase on 4th DEC and personalisation was not required, and ended at TID 19861384 purchased on 6th JAN when personalisation is required. 

Can you ask the seller of 19353246 (Broker ES) to personalise the tickets please? 

Details: 

- Vanesa Yángüez Camacho / 1979-06-04 
- Joana Yángüez Camacho / 1966-10-19 

- Maria Luisa Yángüez Camacho / 1962-09-19 

- Felipa Camacho Arriaga / 1941-08-23 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.