Subject: Fwd: 19875628 - Broker PT - Santa Clara vs Benfica - 11/01/2019 - Buyer chasing tickets close to the event
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Fri, 11 Jan 2019 01:34:36 -0700 (MST)

Hi Edi, 

Please move both transactions to pending replacement. 

Rosette, 

From: "Rosette Modiri" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Friday, 11 January, 2019 13:58:26 
Subject: Re: 19875628 - Broker PT - Santa Clara vs Benfica - 11/01/2019 - Buyer chasing tickets close to the event 

Hi Anurag, 

Thanks. 

Rosette, 

From: "Anurag Pradhan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Friday, 11 January, 2019 05:58:36 
Subject: 19875628 - Broker PT - Santa Clara vs Benfica - 11/01/2019 - Buyer chasing tickets close to the event 

Hi Rose, 

There had been no update on the google doc. for this account until the end of my shift. 

Regards, 

Anurag 

From: "Rosette Modiri" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Thursday, 10 January, 2019 22:28:41 
Subject: Fwd: 19875628 - Broker PT - Santa Clara vs Benfica - 11/01/2019 - Buyer chasing tickets close to the event 

Hi Anurag, 

Can you please check my google doc regarding this case, before the end of your shift and assign the case to the agent to take the action accordingly. 

Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Thursday, 10 January, 2019 22:25:14 
Subject: Re: 19875628 - Broker PT - Santa Clara vs Benfica - 11/01/2019 - Buyer chasing tickets close to the event 

Yes I flagged. 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 10 January, 2019 22:05:22 
Subject: Re: 19875628 - Broker PT - Santa Clara vs Benfica - 11/01/2019 - Buyer chasing tickets close to the event 

Hi Rose, 

Please note that there are 2 different TID's referring to a similar situation. 

Regards, 
Edivaldo 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 10 January, 2019 21:59:04 
Subject: Re: 19875628 - Broker PT - Santa Clara vs Benfica - 11/01/2019 - Buyer chasing tickets close to the event 

Hi Rose, 

In reference to TID 19880979. This is another case of a buyer chasing tickets for the same event. 
Both buyer's on TID 19880979 and 19875628 are at the same location chasing tickets that seem to be in lisbon. 

Regards, 
Edivaldo 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 10 January, 2019 21:31:21 
Subject: 19875628 - Broker PT - Santa Clara vs Benfica - 11/01/2019 - Buyer chasing tickets close to the event 

Hi Rose, 

In reference to TID 19875628. The buyer contacted us multiple times chasing tickets. The seller has shipped the tickets before MSB, however those tickets are still in Lisbon with no activity since the 08/01/2019. 

Can you advise what to do here? 

Regards, 
Edivaldo