Subject: RE: 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details
From: Massimo Marigliano <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Santiago Daniel <[email-masked]>
Date: Fri, 11 Jan 2019 08:21:54 +0000

Hi guys, this orders was in payment already and we sent survey only to pending shipment orders.

Can this be dealt with manually? We closed survey already and I cannot open it again for one order.

thanks

From: Brian Sexton
Sent: 11 January 2019 08:31
To: Massimo Marigliano <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Santiago Daniel <[email-masked]>
Subject: FW: 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details

Hi Massimo,

This buyer did not get the personalisation details survey for the Coppa Italia, could you please send it to the buyer?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 10 January 2019 10:24
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Santiago Daniel <[email-masked]<mailto:[email-masked]>>
Subject: 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details

Hi Brian,

The particular event is quite close and buyer has not yet received the survey requesting personalisation details for Coppa Italia match. Seller uploaded the non-personalised tickets and buyer has downloaded them.

Can you please contact Special OPS team one more time regarding the issue.

Kind Regards,
Rosette
________________________________
From: "Santiago Daniel" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 January, 2019 14:56:49
Subject: Re: 19870020 - Fan Seller - Bologna vs Juventus  Coppa Italia - 12/01/2019 - OPS did not send survey for details

Hi Ros,

As explained earlier, event is getting close and OPS has not sent the personalisation survey to Buyer.

Buyer already downloaded the tickets without personalisation.

Thanks,

Santiago

________________________________
From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: "Special Ops Team" <[email-masked]<mailto:[email-masked]>>
Cc: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>, "Santiago Daniel" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 8, 2019 4:49:02 PM
Subject: FW: 19870020 - Fan Seller - Bologna vs Juventus  Coppa Italia - 12/01/2019 - OPS did not send survey for details

Hi,

This buyer did not get the survey requesting personalisation details for a Coppa Italia match, could it please be sent to them?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 8 January 2019 10:34
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Santiago Daniel <[email-masked]<mailto:[email-masked]>>
Subject: 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details

Hi Brian,

With reference to tid: 19870020, OPS department didn't send a survey to buyer requesting for personalisation details due to that seller has uploaded non-personalised tickets.

Could you please inform OPS department to send a survey to buyer requesting for personalisation details.

Kind Regards,
Rosette
________________________________
From: "Santiago Daniel" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 8 January, 2019 14:36:13
Subject: TID 19870020 - Fan Seller - Bologna vs Juventus  Coppa Italia - 12/01/2019 - OPS did not send survey for details

Hi Ros,

OPS team did not send personalisation details survey to the Buyer for this personalised event

Seller already uploaded tickets a did not personalise them as details were not provided.

Could you please forward this case to UPS team?

Thanks,

Santiago.