Subject: TID 19647946 - Diana Krall - Manuel Possolo Racecource, Cascais, Portugal - 24 July 2019 19:00 - Broker PT
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Thu, 10 Jan 2019 08:07:43 -0700 (MST)

Hi Brian, 

I have reviewed the case with Jessica and forwarded the feedback to her. 

The agent followed the wrong ticket process on this case but incorrectly she provided the seller's address instead of our office address. 

Henceforth the agent will be more careful about that. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 10 January, 2019 17:07:10 
Subject: FW: TID 19647946 - Diana Krall - Manuel Possolo Racecource, Cascais, Portugal - 24 July 2019 19:00 - Broker PT 

Hi Rosette, 

Can you please review this with Jessica? 

Kind regards, 

Brian 

From: Robert Cosgrove 
Sent: Wednesday 9 January 2019 16:52 
To: Brian Sexton <[email-masked]> 
Subject: Fwd: TID 19647946 - Diana Krall - Manuel Possolo Racecource, Cascais, Portugal - 24 July 2019 19:00 - Broker PT 

HI Brian, 

Please review the issue below. Speak with Jessica and get back to me. 

Thanks 

Robert 

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From: Francesca Martini 
Sent: Wednesday, January 9, 2019 3:34:37 PM 
To: Agnieszka Dominiak; Eimear Slijepcevic; Robert Cosgrove 
Subject: RE: TID 19647946 - Diana Krall - Manuel Possolo Racecource, Cascais, Portugal - 24 July 2019 19:00 - Broker PT 

[ mailto:[email-masked] | @Robert Cosgrove ] the agent who sent the seller details to the buyer is Jessica.Aparecido – outsourcing India, can this be picked up with her asap. 

From: Agnieszka Dominiak 
Sent: 09 January 2019 13:21 
To: Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] >; Francesca Martini < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: TID 19647946 - Diana Krall - Manuel Possolo Racecource, Cascais, Portugal - 24 July 2019 19:00 - Broker PT 

Hi, 

I would like just to add that seller was very anxious that his personal details were provided and that this is second time already. Seller request phone call back regarding his situation (data protection). 

Kind Regards, 

Agnieszka Dominiak 

Seller Support 

Team Leader: Artur Himich 

From: Eimear Slijepcevic 
Sent: Wednesday, January 9, 2019 1:16:57 PM 
To: Agnieszka Dominiak; Francesca Martini 
Subject: RE: TID 19647946 - Diana Krall - Manuel Possolo Racecource, Cascais, Portugal - 24 July 2019 19:00 - Broker PT 

[ mailto:[email-masked] | @Francesca Martini ] can you please assign this for review. Tickets were correct and sent directly to the seller when event is in July 19. Sellers address should not have been provided and he’s now quite angry about this. 

From: Agnieszka Dominiak 
Sent: 09 January 2019 13:01 
To: Eimear Slijepcevic < [ mailto:[email-masked] | [email-masked] ] > 
Subject: TID 19647946 - Diana Krall - Manuel Possolo Racecource, Cascais, Portugal - 24 July 2019 19:00 - Broker PT 

Hi Eimear, 

Seller called and he was very anxious because viagogo provided his personal details to the buyer without his permission. Seller sent tickets to the buyer and they were not correct. CF Agent advised buyer to send tickets back to seller and provided seller name and address. 

Kind Regards, 

Agnieszka Dominiak 

Seller Support 

Team Leader: Artur Himich