Subject: 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Santiago Daniel <[email-masked]>
Date: Thu, 10 Jan 2019 03:24:10 -0700 (MST)

Hi Brian, 

The particular event is quite close and buyer has not yet received the survey requesting personalisation details for Coppa Italia match. Seller uploaded the non-personalised tickets and buyer has downloaded them. 

Can you please contact Special OPS team one more time regarding the issue. 

Kind Regards, 
Rosette 

From: "Santiago Daniel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 10 January, 2019 14:56:49 
Subject: Re: 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details 

Hi Ros, 

As explained earlier, event is getting close and OPS has not sent the personalisation survey to Buyer. 

Buyer already downloaded the tickets without personalisation. 

Thanks, 

Santiago 

From: "Brian Sexton" <[email-masked]> 
To: "Special Ops Team" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Santiago Daniel" <[email-masked]> 
Sent: Tuesday, January 8, 2019 4:49:02 PM 
Subject: FW: 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details 

Hi, 

This buyer did not get the survey requesting personalisation details for a Coppa Italia match, could it please be sent to them? 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Tuesday 8 January 2019 10:34 
To: Brian Sexton <[email-masked]> 
Cc: Santiago Daniel <[email-masked]> 
Subject: 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details 

Hi Brian, 

With reference to tid: 19870020, OPS department didn't send a survey to buyer requesting for personalisation details due to that seller has uploaded non-personalised tickets. 

Could you please inform OPS department to send a survey to buyer requesting for personalisation details. 

Kind Regards, 

Rosette 

From: "Santiago Daniel" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 8 January, 2019 14:36:13 
Subject: TID 19870020 - Fan Seller - Bologna vs Juventus Coppa Italia - 12/01/2019 - OPS did not send survey for details 

Hi Ros, 

OPS team did not send personalisation details survey to the Buyer for this personalised event 

Seller already uploaded tickets a did not personalise them as details were not provided. 

Could you please forward this case to UPS team? 

Thanks, 

Santiago.