Subject: RE: 19684057 , Broker PT , Sporting vs FC Porto , 10/01/2019 , Issue: Buyer emailed chasing tickets
From: Jose Sanchez <[email-masked]>
To: Garazi Beaumont <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Thu, 10 Jan 2019 09:20:00 +0000

Hi guys,

I sent an email and attempted to call seller asking the correct TN. As the event is today, I moved it to pending substitution.

Kind regards,
José Eduardo Sánchez
Seller Support Agent
[viagogo]

________________________________
From: Garazi Beaumont
Sent: Wednesday, January 9, 2019 2:58:46 PM
To: Brian Sexton; Jose Sanchez
Cc: Rosette Modiri; Kannedy Namir De Carvalho Barai
Subject: Re: 19684057 , Broker PT , Sporting vs FC Porto , 10/01/2019 , Issue: Buyer emailed chasing tickets

@Jose Sanchez<mailto:[email-masked]> could you please help here?

Kind Regards,
Garazi
Senior Seller Support Agent
Team Lead Nikita Griffin

________________________________
From: Brian Sexton
Sent: 09 January 2019 14:45:46
To: Garazi Beaumont
Cc: Rosette Modiri; Kannedy Namir De Carvalho Barai
Subject: FW: 19684057 , Broker PT , Sporting vs FC Porto , 10/01/2019 , Issue: Buyer emailed chasing tickets

Hi Garazi,

There is a note on this order advising to contact the Broker PT before cancelling or subbing the order, could someone please take a look at this?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Wednesday 9 January 2019 14:39
To: Brian Sexton <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Subject: 19684057 , Broker PT , Sporting vs FC Porto , 10/01/2019 , Issue: Buyer emailed chasing tickets

Hi Brian,

The particular buyer claimed, he went to the post office and was informed that tickets were not found. According to our system the tickets were shipped on 04/01/2019 but the tracking number shows "Object not found". There is a work item on the case stating " FC Porto just announced that tickets for the VISITOR are only going to be released on Wednesday 09/01 at 10  am and do not sub for this event before checking with the seller".

Can you please contact seller support to check with Broker PT if they have already received the tickets in order to send them to buyer.

Kind Regards,

Rosette

________________________________

From: "Kannedy Namir De Carvalho Barai" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 January, 2019 18:23:51
Subject: 19684057 , Broker PT , Sporting vs FC Porto , 10/01/2019 , Issue: Buyer emailed chasing tickets

Hi Rosette,

In reference to TID:19684057, buyer emailed chasing tickets or refund informing that he has visited post office and was informed that tickets were not found. Status says that tickets have been shipped and checked TN: RH264886915 and it says ''Object not found''. There is a work item on the case informing that there was an announcement by FC Porto official website (https://www.fcporto.pt/pt/noticias/20190108-pt-bilhetes-para-o-sporting-fc-porto-a-venda-esta-quarta-feira<https://protect-eu.mimecast.com/s/f-dlCROrpCrk1k1F9hyZ-?domain=fcporto.pt>), stating that tickets for section Visitante (buyer purchased tickets for this section) will be on sale from January, 11th and advised not to sub order until and unless seller get contacted.

Could you please check with seller if he has shipped tickets or not?

Regards,

Kannedy