Subject: FW: 2847610 - BROKER IL - Caen vs Lille - 12/01/2019 - Buyer received the same tickets but date and time changed
From: Brian Sexton <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 10 Jan 2019 08:21:12 +0000

Hi,

Could the event date please be updated to 11/01/2019 here? (template below)

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Wednesday 9 January 2019 15:58
To: Brian Sexton <[email-masked]>
Cc: Butila Sasi Yannick <[email-masked]>
Subject: 2847610 - BROKER IL - Caen vs Lille - 12/01/2019 - Buyer received the same tickets but date and time changed

Hi Brian,

The buyer has claimed about the wrong event date on our website, he stated that the event is on 11/01/2019 at 7pm instead of 12/01/2019. The agent investigated on the official website and confirmed this information.

Can you please inform EDM team to investigate on this information and to update the new date on our website.

Kind Regards,
Rosette
________________________________
From: "Butila Sasi Yannick" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 January, 2019 19:58:37
Subject: 2847610 - BROKER IL - Caen vs Lille - 12/01/2019 - Buyer received the same tickets but date and time changed

Hi Rosette,

With reference to  TID:18308117, buyer called said she have received wrong date and time of the event, it's the same what seller listed and what the buyer received but checked on official website date and time is different.

Template

•           Transaction/ Listing number : 18308117/219601705

•           Event ID: 2847610

•           Event Name: Caen vs Lille

•           Event Date: 12/01/2019

•           Geography: Stade Malherbe, Caen, France

•           Username: [email-masked]<mailto:[email-masked]>

•           What needs to be done:  rescheduled official website of  11 Janvier 2019

•           Link as proof: https://www.smcaen.fr/<https://protect-eu.mimecast.com/s/1coZCr8NjFA0YQyU7ml5t?domain=smcaen.fr>

Could you please check with relevant team about the case?

Regards,
Butila