Subject: Fwd: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Wed, 9 Jan 2019 03:31:17 -0700 (MST)

Hi Edi, 

PFB the update from the SS team and take the action accordingly. 

Rosette, 

From: "Lincoln Ferreira" <[email-masked]> 
To: "Arnaud Valentin" <[email-masked]>, "Brian Sexton" <[email-masked]>, "CS.NewYork" <[email-masked]>, "On-call Data Management" <[email-masked]>, "Tempest JeanBaptiste" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
Sent: Wednesday, 9 January, 2019 04:03:19 
Subject: Re: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Thanks, Arnaud! 

Hi Brian, 

Seller provided with the tickets as listed but the buyer purchased tickets for a a different Session, please contact the buyer and offer partial refund to keep these starting at 20% going up to 50% if necessary. Please let us know of the response. 

Have a Happy and Prosper New Year! 

Kind regards, 

Lincoln Ferreira 
CS.NY Seller Support US-CA 
[email-masked] 
(415) 429-1056 Ext. 4646 

From: Arnaud Valentin 
Sent: Tuesday, January 8, 2019 5:03:35 PM 
To: Lincoln Ferreira; Brian Sexton; CS.NewYork; On-call Data Management 
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira 
Subject: RE: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi Lincoln, 

After checking I did not see any mistakes were those 2 sessions were mapped together. 

Thanks, 

Arnaud 

From: Lincoln Ferreira <[email-masked]> 
Sent: Tuesday, January 8, 2019 12:16 PM 
To: Brian Sexton <[email-masked]>; CS.NewYork <[email-masked]>; On-call Data Management <[email-masked]> 
Cc: Rosette Modiri <[email-masked]>; Edivaldo Manuel Augusto Pereira <[email-masked]> 
Subject: Re: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Thanks, Brian! 

Hi [ mailto:[email-masked] | @On-call Data Management ] , Buyer bought Session 8 but seller listed Session 6, can you please check for mapping errors? 

Here's seller's listing details: 

Have a Happy and Prosper New Year! 

Kind regards, 

Lincoln Ferreira 

CS.NY Seller Support US-CA 

[ mailto:[email-masked] | [email-masked] ] 

(415) 429-1056 Ext. 4646 

From: Brian Sexton 
Sent: Tuesday, January 8, 2019 3:23:01 AM 
To: CS.NewYork 
Cc: Rosette Modiri; Edivaldo Manuel Augusto Pereira 
Subject: FW: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi, 

Could someone please ask the Broker US to provide the correct tickets? 

Kind regards, 

Brian 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday 8 January 2019 08:18 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Edivaldo Manuel Augusto Pereira < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi Brian, 

The particular buyer received the wrong tickets, he had purchased tickets for 2019 Miami Open Tennis - Session 8 - Second Round on 22/03/2019 but received tickets for 

2019 Miami Open Tennis - Session 6 - Second Round on 21/03/2019. 

Can you please contact seller support to check with Broker US whether they can provide the correct tickets to buyer. 

Kind Regards, 

Rosette 

From: "Edivaldo Manuel Augusto Pereira" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 5 January, 2019 22:31:59 
Subject: 19121498 - Broker US - 2019 Miami Open Tennis - Session 8 - Second Round - 22/03/2019 20:00 - Incorrect tickets 

Hi Rose, 

This is in reference to TID 19121498. The buyer contacted us informing that he has received incorrect tickets. 

The Buyer purchased: 

2019 Miami Open Tennis - Session 8 - Second Round 

22/03/2019 

The buyer received: 

2019 Miami Open Tennis - Session 6 - Second Round 

21/03/2019 

As its a Broker US Could you please flag this in order to have it checked? 

Regards, 
Edivaldo