Subject: RE: E-2707572 - Broker RU - Liam Gallagher - 07/02/2020 - Ziggo Dome, Amsterdam, NL - date issue
From: Tamara Marjanovic <[email-masked]>
To: Brian Sexton <[email-masked]>, Dhouha Kingston <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Valeria Julia <[email-masked]>
Date: Tue, 8 Jan 2019 22:10:48 +0000

Hi Brian,

We had the correct information on the website – the event date has been updated for this event to February 7th 2020, which is a correct date. The update has been made on November 15th 2018.

Whoever is responsible for these automated emails should be informed – maybe there was an issue there.

Thanks,
Tamara

From: Brian Sexton
Sent: Tuesday, January 8, 2019 5:45 AM
To: Dhouha Kingston <[email-masked]>; On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Valeria Julia <[email-masked]>
Subject: RE: E-2707572 - Broker RU - Liam Gallagher - 07/02/2020 - Ziggo Dome, Amsterdam, NL - date issue

Hi Dhouha,

We may have had the date as 07/02/2019 because that’s what’s on the buyer’s confirmation email.

Kind regards,
Brian

From: Dhouha Kingston
Sent: Tuesday 8 January 2019 10:37
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: Rosette Modiri <[email-masked]<mailto:[email-masked]>>; Valeria Julia <[email-masked]<mailto:[email-masked]>>
Subject: RE: E-2707572 - Broker RU - Liam Gallagher - 07/02/2020 - Ziggo Dome, Amsterdam, NL - date issue

HI Brian,

I just checked the venue website and there is only one show for this artist on 7.02.2020.

https://www.ziggodome.nl/event/8466721765/liam-gallagher

Is there a way to ask the buyer for a copy of his tickets  or a proof of this error ?

I am not sure if they’re eligible for a refund or not as we never had an event dated 19.02.2019 from our side .

Thanks
Dhouha

From: Brian Sexton
Sent: Tuesday 8 January 2019 10:09
To: On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: Rosette Modiri <[email-masked]<mailto:[email-masked]>>; Valeria Julia <[email-masked]<mailto:[email-masked]>>
Subject: FW: E-2707572 - Broker RU - Liam Gallagher - 07/02/2020 - Ziggo Dome, Amsterdam, NL - date issue

Hi,

This Liam Gallagher event was postponed from 23rd November 2018 to 7th February 2020, but for a while we had it as 7th February 2019, which was never an official date for this event.

At the time of purchase the buyer saw this event as taking place on 19/02/2019 which is incorrect, would they be eligible for a refund here?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 8 January 2019 10:04
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Valeria Julia <[email-masked]<mailto:[email-masked]>>
Subject: E-2707572 - Broker RU - Liam Gallagher - 07/02/2020 - Ziggo Dome, Amsterdam, NL - date issue

Hi Brian,

The particular buyer claimed, while purchasing the tickets she saw the date of 07/02/2019 however this was fake as the event was never announced on this particular date. Actually the event is marked as postponed on our website however buyer refused this new date because she feels to be cheated for purchasing the tickets for non existent date. The agent investigated online and was unable to find the event on this particular date 07/02/2019.

Can you please inform EDM department about the issue and to advise if the buyer will be eligible for refund or not.

Kind Regards,
Rosette
________________________________
From: "Valeria Julia" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 January, 2019 20:07:57
Subject: E-2707572 - Broker RU - Liam Gallagher - 07/02/2020 - Ziggo Dome, Amsterdam, NL - date issue

Respected Ma'am,

This is with reference to the Transaction ID 19351823. The plan is eticket and Time To 396 Event is day(s) 4 hour(s) away.

The buyer of this case came to us thru email claiming the date she saw while purchasing was 07/02/2019, which she claims to be a fake date which never was announced nor meant to happen. I checked and found some evidence but of another date, no date for 7/2/19. Buyer doesnt want this new date even as feels cheated for purchasing a non existent date.

Can you check with EDM please? As per Mr. Brian's request.

Template:
•           Transaction/ Listing number : 19351823 / 293068117
•           Event ID: E-2707572
•           Event Name: Liam Gallagher
•           Event Date: 07/02/2020
•           Geography: Ziggo Dome, Amsterdam, NL
•           Username:  [email-masked]<mailto:[email-masked]>
•           What needs to be done: Check the event date as there is no data of an existing event on 7/2/19
•           Link as proof: https://www.ziggodome.nl/en/event/5464651134/liam-gallagher<https://protect-eu.mimecast.com/s/YRkwC2xAyckJ5ynuntnkU?domain=ziggodome.nl>
•           Link to viagogo page: https://www.viagogo.com/ww/Concert-Tickets/Alternative-and-Indie/Liam-Gallagher-Tickets/E-2707572<https://protect-eu.mimecast.com/s/a9i2C3Q0zsmJDNLIqka3h?domain=viagogo.com>

Thanking you in advance for you help.

Kind Regards,
Valeria.