Subject: Re: 11400682 ; FAN SELLER ; : AS Nancy Lorraine vs Olympique de Marseille ; 21/04/2017 20:45 ; payment issue
From: Rosette Modiri <[email-masked]>
To: Sidje <[email-masked]>
Date: Tue, 8 Jan 2019 09:11:29 -0700 (MST)

Hi Sidje, 

Please open this case and keep it on follow up, ause I'm flagging it now. 

Rosette, 

From: "Sidje" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 7 January, 2019 13:59:26 
Subject: 11400682 ; FAN SELLER ; : AS Nancy Lorraine vs Olympique de Marseille ; 21/04/2017 20:45 ; payment issue 

Hi Rosette, 

Seller emailed chasing payment and stating he fulfilled his order.The seller informed is unable to provide proof of purchase and wants to know what will be the next step. As per case not Seller sent envelope with card and receipt to get access to the event. No ticket was in the envelope. Roland Grzelak looked at the case and as there is no indication that actual tix were sent meaning that whatever was received by us was binned not archived. We will need to consider these as lost / binned. 

Can you please flag the case to TL Michelle to know the appropriate final response to send to the seller as mentioned in the case note? 

Regards, 
Sidje