Subject: 19816534 - Fan Seller ES - The Rolling Stones - 20/04/2019 - double Refund
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 5 Jan 2019 23:28:07 -0700 (MST)

Respected Ma'am, 

This is with reference to the Transaction ID 19816534. The plan is eticket and Time To Event is 104 day(s) 17 hour(s) away. 

This is a complicated case. Juan Jose is a buyer in 19740268 and seller 19816534 in which received duplicated tix (attached in this email) which he sold in 19816534 without 
even noticing. Now 19816534 has been moved to pending sub charge seller because of the duplicated tix, which is not correct as it is not Juan Jose 's fault. The seller of 19740268 (Juan Mingolla) is a fan seller which has been rang to give the correct tix but no reply but 19740268 is not under pending sub yet. 
Juan Jose cant go to the event that is why sold the tix and now the buyer (Cliff Haigler) from 19816534 is not wanting the tix either. It is a perfect case for refunding of both Cliff Haigler and Juan Jose as no listings available yet and neither of them want the tickets. Juan Mingolla should be charged. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.