Subject: 19806644 , Broker DE , Name : Winterprogramm Circus Krone Date : 06/01/2019 14:30 , delivery issue
From: Rosette Modiri <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>
Date: Sat, 5 Jan 2019 09:41:16 -0700 (MST)

Hi Stephen, 

Can you please advise according to the below update whether we have to move to pending replacement or to refund the buyer. 

Kind Regards, 
Rosette 

From: "Brigitte Neilson" <[email-masked]> 
To: "Stephen Blake" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Fatoumata Altmueller" <[email-masked]> 
Sent: Saturday, 5 January, 2019 21:58:41 
Subject: Re: 19806644 , Broker DE , Name : Winterprogramm Circus Krone Date : 06/01/2019 14:30 , delivery issue 

Hi Stephen 

I would suggest to replace or refund the order on buyers side. 

As it looks as if seller shipped within his MSBD of 2.1. at 15:58 DE time, he will need to be paid so. 

	MSBD 02/01/2019 15:58:48 

From: Stephen Blake 
Sent: Saturday, January 5, 2019 4:18:47 PM 
To: Brigitte Neilson 
Cc: Rosette Modiri; 'Fatoumata Altmueller' 
Subject: Fw: 19806644 , Broker DE , Name : Winterprogramm Circus Krone Date : 06/01/2019 14:30 , delivery issue 

Hi Brigitte, 

It looks like the tickets will not be delivered on time, can you suggest any action we can take here? 

Thanks 

Stephen 

From: Rosette Modiri <[email-masked]> 
Sent: Saturday 5 January 2019 15:55 
To: Stephen Blake 
Cc: Fatoumata Altmueller 
Subject: 19806644 , Broker DE , Name : Winterprogramm Circus Krone Date : 06/01/2019 14:30 , delivery issue 
Hi Stephen, 

According to UPS tracking number, tickets will be delivered on Monday 01/07/2019 however the event is on 06/01/2019, being on weekend the agent cannot contact UPS. There is a case note left by Brigitte.Neilson, stating " We need to wait and see if tixs are getting delivered now in time for the event, we can check this again later or tomorrow morning, if necessary we will make a decision then if we will allow the seller to bring tixs to LMS to safe his orders or ship with DHL". 

Can you please contact Brigitte.Neilson to take the action accordingly as the tickets will not be delivered in time. 

Kind Regards, 
Rosette 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 5 January, 2019 18:51:51 
Subject: Tid 19806644 , Broker DE , Name : Winterprogramm Circus Krone Date : 06/01/2019 14:30 , delivery issue 

Hi Rose 

Buyer emailed saying tickets will be delivered on (Scheduled Delivery) Monday 01/07/2019 while event is tomorrow. 
Checked tracking-number and buyer's right Scheduled Delivery is Monday 01/07/2019. According to history agent Brigitte.Neilson 
had already discussed the UPS delay with Maria who had advised yesterday to wait and see if tickets are getting delivered . 
She also mentioned We may discuss this with Eimear then could you please notify agent Brigitte.Neilson that tickets are being delivered on 7th. 

Best regards 
fatoumata