Subject: FW: 19663583-Broker UK-Manchester City vs Burton Albion FC - Carabao Cup 2018-19 -09/01/2019 19:45 (Local) The buyer received incorrect ticket
From: Stephen Blake <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Becho Davy Jaures <[email-masked]>
Date: Sat, 5 Jan 2019 15:17:55 +0000

Hi Rosette,

This was just a typo, correct tickets were shipped.

Thank you
Stephen Blake
Outsourcing- South Africa

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From: Stephen Blake
Sent: Saturday, January 5, 2019 3:16:42 PM
To: Brian Nugent
Subject: RE: 19663583-Broker UK-Manchester City vs Burton Albion FC - Carabao Cup 2018-19 -09/01/2019 19:45 (Local) The buyer received incorrect ticket

No worries.

Thank you
Stephen Blake
Outsourcing- South Africa

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From: Brian Nugent
Sent: Saturday, January 5, 2019 3:06:01 PM
To: Stephen Blake
Subject: RE: 19663583-Broker UK-Manchester City vs Burton Albion FC - Carabao Cup 2018-19 -09/01/2019 19:45 (Local) The buyer received incorrect ticket

Hi Stephen,

Yes I apologise this was a typo.
The seller advised they were going to ship the correct tickets.
Tracking shows tickets will be delivered Monday.

Kind Regards,

Brian Nugent
Seller Support
Team Lead: Nikita Griffin

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From: Stephen Blake
Sent: Saturday, January 5, 2019 2:15:03 PM
To: Brian Nugent
Subject: Fw: 19663583-Broker UK-Manchester City vs Burton Albion FC - Carabao Cup 2018-19 -09/01/2019 19:45 (Local) The buyer received incorrect ticket

Hi Brian,

I assume this is just a typo and that  the seller will ship the correct tickets?

Thanks

Stephen

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From: Rosette Modiri <[email-masked]>
Sent: Saturday 5 January 2019 11:36
To: Stephen Blake
Cc: Becho Davy Jaures
Subject: 19663583-Broker UK-Manchester City vs Burton Albion FC - Carabao Cup 2018-19 -09/01/2019 19:45 (Local) The buyer received incorrect ticket

Hi Stephen,

The particular buyer is claiming about wrong tickets received, the seller incorrectly shipped Man City vs Wolves tickets to buyer instead of Man City vs Burton Albion FC. There is a system note left by Brian.Nugent stating "Do Not Cancel Order, correct tickets being sent" but further he mentioned seller will not ship correct tickets.

Could you please contact seller support for more information whether Broker UK is going to ship the correct tickets to buyer.

Kind Regards,
Rosette
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From: "Becho Davy Jaures" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 5 January, 2019 15:48:19
Subject: 19663583-Broker UK-Manchester City vs Burton Albion FC - Carabao Cup 2018-19 -09/01/2019 19:45 (Local) The buyer received incorrect ticket

Hi Rosette,

With reference to TID 19663583. The buyer received incorrect ticket. He has received  ticket of Man City v Wolves instead of Manchester City vs Burton Albion FC - Carabao Cup 2018-19 - Premium Seats
And there is a working item saying that we need to reset the shipping label so that seller will not ship the correct ticket.
Can you please contact the SS team.
Thank you for your consideration.

Kind Regards,
Becho