Subject: Re: 19668242 - Fan Seller - Alejandro Sanz - 08/06/2019 20:00 - Seller asking if we can personalise the tix
From: Rosette Modiri <[email-masked]>
To: Kritvamagh Kantarhaas Pathak <[email-masked]>
Date: Sat, 5 Jan 2019 05:33:51 -0700 (MST)

Hi Krit, 

You have to escalate this to payment, do not charge the final seller. 

Rosette, 

From: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 5 January, 2019 12:32:31 
Subject: Re: 19668242 - Fan Seller - Alejandro Sanz - 08/06/2019 20:00 - Seller asking if we can personalise the tix 

Hi Rosette, 

This is with reference to the case with TID 19668242. What should be done in this case as Garazi informed that we might have to cancel the order under product error because relisting is no longer allowed for this event , however we can see that the buyer turned seller relisted on 10th of December (we got an update from Brian on 18th December that tix purchased after 4th December has to be personalised hence no relisting possible, and the buyer turned seller purchased on 5th December.) 

Regards, 

Krit 

From: "Kritvamagh Kantarhaas Pathak" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 26 December, 2018 15:34:35 
Subject: 19668242 - Fan Seller - Alejandro Sanz - 08/06/2019 20:00 - Seller asking if we can personalise the tix 

Hi Rosette, 

Please forward the case to the SS team as the seller here bought the tix in TID 19369343 where the power seller had personalised the tix in the name of this seller. Tix for this event have to be personalised and this seller has not done so. Can we confirm with the original (power seller) if they can re-personalise the tix. 

Regards, 

Kritvamagh